Pritam Dutta
Team Manager
Noida
Summary
Like normal people I also do have my weakness but the point is that I always try to use my strength to overcome those weakness. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Innovative and goal-oriented Management professional committed to Area of expertise. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing, and market positioning.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Team Manager
Biz2credit ( Kreditstack)
Noida
01.2021 - Current
- Working as a B2B Credit and COLLECTION team manager .Working with the inhouse legal team for various legal proceedings and with outside council for the due diligence files
- Managing different ISO partners for processing files for business financing for some of the well known clients in the US .Handling team for training in collection and taking care of quality for the team tracking and auditing files on daily basis
- Analysing clients payment history, cash flow and supporting credit approvals.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Led employee relations through effective communication, coaching, training, and development.
- Facilitated meetings to communicate team performance goals and results.
- Implemented training programs to maximise team member development and potential.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Collection Associate
Provana India LLc
01.2018 - 01.2019
- Working with different collections agencies collecting past duemainly handling buckets for 90 days
- Following up upon Hippa rules and regulation and also FDCPA.
Associate
EXL services India Pvt Ltd.
01.2018 - 01.2019
- Working with Credit and Collection for U.K domain ( Utility bill collection)
- Managed special queue for extreme vulnerable business organisations
- Analysis of their bank statement, debt tree and helping out with different payment plans.
Practitioner
Concentrix
01.2016 - 01.2018
- I started my career in B2B customer service
- Moved to B2B prospect sales.
Education
MBA - undefined
Dr D. Y. Patil Vidyapeeth's
01.2023 -
I.S.C (12th) -
St.Thomas Church School
01.2012 - 04.2013
I.C.S.E -
St. Aloysius Orphanage & Day School
01.2010 - 04.2011
CACPA - undefined
Ramkrishna Mission Slipamandira Computer Centre
01.2013 - 04.2015
B.Com -
Sikkim Professional University
01.2019 - 04.2023
Skills
MS EXCELMS WORDMS POWERPOINTPeople management, Training & Development, Underwriting, Investment research, Credit & Collection, B2B Lending, Business development
Business administration
Business Development
Strategic planning
Financial Management
Sales and marketing
Staff Management
Negotiation
Organization and Time Management
Active Listening
Analytical and Critical Thinking
Awards
- Biz2credit (kreditstack)Function award & Quarterly best performer.
- Provana- Outstanding Performance in First Month.
- EXL- Value Champion 2 consecutive Quarters.
- Concentrix- Star performer of the year 2017.
Timeline
MBA - undefined
Dr D. Y. Patil Vidyapeeth's
01.2023 -
Team Manager
Biz2credit ( Kreditstack)
01.2021 - Current
B.Com -
Sikkim Professional University
01.2019 - 04.2023
Collection Associate
Provana India LLc
01.2018 - 01.2019
Associate
EXL services India Pvt Ltd.
01.2018 - 01.2019
Practitioner
Concentrix
01.2016 - 01.2018
CACPA - undefined
Ramkrishna Mission Slipamandira Computer Centre
01.2013 - 04.2015
I.S.C (12th) -
St.Thomas Church School
01.2012 - 04.2013
I.C.S.E -
St. Aloysius Orphanage & Day School
01.2010 - 04.2011