Abhishek Kumar
Pune
Summary
Versatile Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Executive - Customer success
Ziff Davis Performance marketing
Pune
07.2019 - Current
- Work closely with BDM/Account Manager through out the sales cycle to run the process smoothly
- Give leads quote to the client on the basis of in-house data and Linked-in contacts
- Work on SFDC for creating opportunities and launching campaigns to the operations
- Keep strong attention to the details and follow up with the teams to get the leads delivered withing deadline
- Share daily report with the teams and client to understand the status and pacing of the campaigns
- Work on updates, concern and challenges raise by operations and negotiate it with the client for relaxation to complete the campaigns
- Handle escalations by finding the root cause and take necessary action to avoid such situations in future
- Cascade updates to the team and keep sharp eyes on deadlines to create continuous flow of revenue.
SME (Subject Matter expert)
Inventive SMI (Bython Media)
Pune
01.2017 - 06.2019
- Responsible for lead & appointment generation for B2B software sales
- Give Product training to new employees.
Quality Analyst
Vsynergize outsourcing Pvt. Ltd
Pune
12.2013 - 12.2016
- Auditing sales call & check the rejects
- Provide feedback and briefing to the agents/team on issues and handle client queries and updates on the product
- Responsible for enhancing team/individual selling skills and performance.
Process Associate
Infosys BPO
Pune
11.2012 - 10.2013
- Troubleshoot issues via chat and call
- The issues related to IPTV, C-VIOP, and Internet & Emails
- Responsible for billing and order issues of customer.
Process Executive (Compliance Team)
Aegis Global Ltd
Pune
06.2011 - 10.2012
- Provide compliance data to the clients and maintain master data of employees for company record
- Handle ID creation with Wipro Ltd
- For the employees.
Education
Bachelor of Computer Applications -
Bharti Vidyapeeth Deemed University
Pune06.2011
Skills
- Growth planning
- Operations Oversight
- Performance Improvement
- Strategic Planning
- Report Preparation
- Operational management
Hobbies and Interests
Cooking and Watching sports.
Certification
- Business development start to scale
- Google generative AI
- Data analyzing on excel
- Digital Marketing (In progress)
Timeline
Sr. Executive - Customer success
Ziff Davis Performance marketing
07.2019 - Current
SME (Subject Matter expert)
Inventive SMI (Bython Media)
01.2017 - 06.2019
Quality Analyst
Vsynergize outsourcing Pvt. Ltd
12.2013 - 12.2016
Process Associate
Infosys BPO
11.2012 - 10.2013
Process Executive (Compliance Team)
Aegis Global Ltd
06.2011 - 10.2012
Bachelor of Computer Applications -
Bharti Vidyapeeth Deemed University
- Business development start to scale
- Google generative AI
- Data analyzing on excel
- Digital Marketing (In progress)
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