Summary
Overview
Work History
Education
Skills
Accomplishments
Expertise
Contact Profile - Skills
Languages
References
Affiliations
Languages
Timeline
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Saikumar S

Saikumar S

Bangalore

Summary

Agile, results-oriented customer successor with 6+ years of management experience in providing integrated business and client service to diverse clients globally. Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which help me to explore myself fully and realize my personal as well as organization goals.

Overview

8
8
years of professional experience

Work History

Senior Executive - Customer Success(Business Delivery)

Baldor Technologies Pvt Ltd(IDfy)
Bangalore
10.2016 - Current
  • Assists in handling customer escalations
  • Deep dive on client issues, perform root-cause analysis, and link to specific improvement areas
  • Recording details of comments, inquiries, complaints, and actions taken
  • Managing queries, communicating and coordinating with internal departments
  • Drive major in generating MIS, updating Excel and auditing the data for billing
  • Work closely with the Business team to deliver quality features in high-quality code and best practices.
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed feedback from customers regarding satisfaction levels; developed action plans based on findings.

Sales Executive

Webnish
Bangalore
05.2016 - 08.2016
  • Need to make calls and meeting the clients and giving them brief knowledge about the website designing and digital marketing
  • Briefing client about the domain and website designing
  • Meetings are done with the client and giving trail about the website.

Service Engineer

Expedient Electrotech
Bangalore
10.2015 - 04.2016
  • 100 calls per week should be made to generate lead
  • Periodical follow ups should be made with the clients for business responses
  • Must make sure at least 4 business responses are received for the closure
  • Meetings are done with the client and explained about the services
  • Maintaining data in Excel and monitoring the responses received from client and circulating back to the team to service the product
  • Managing accounts and maintaining invoice.

Education

HSC - PCMC

REVA College
Bangalore
05-2010

High School(10th)

R T NAGAR PUBLIC SCHOOL
Bangalore
05-2008

Bachelor of Engineering - Computer Science

SHA - SHIB College of Engineering
Bangalore

Skills

  • Growth Planning
  • Procedure Implementation
  • Performance Improvement
  • Operations Management
  • Management skills
  • Business Development
  • Customer Service

Accomplishments

  • IDfy Excellence Award (05/2021)
  • IDfy The Long Haul Legend (05/2022)
  • IDfy Best Performer of the year (05/2022)

Expertise

Windows, Excel, Cloud computing, ZOHO, Freshdesk., C, C++, SQL, Java, Python, Solid Edge, Microsoft Office

Contact Profile - Skills

  • Communication
  • Management skills
  • Problem Solving
  • Adaptability
  • Customer Service
  • Computer Skills

Languages

  • English
  • Hindi
  • Kannada

References

  • Sudha Tanwar, +91 9599173622, sudha.tanwar@idfy.com
  • Rajeesh T R, +91 8892738259, rajeeshtr8@gmail.com

Affiliations

  • Arts

Languages

English
First Language

Timeline

Senior Executive - Customer Success(Business Delivery)

Baldor Technologies Pvt Ltd(IDfy)
10.2016 - Current

Sales Executive

Webnish
05.2016 - 08.2016

Service Engineer

Expedient Electrotech
10.2015 - 04.2016

HSC - PCMC

REVA College

High School(10th)

R T NAGAR PUBLIC SCHOOL

Bachelor of Engineering - Computer Science

SHA - SHIB College of Engineering

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Saikumar S