Abhishek Kumar Singh
Bangalore
Summary
A competent and enthusiastic leader with Eight Plus years of team leading experience looking for a full-time team leader role with a history of successfully developing and managing strong teams through proactive training and issue management. Seeking to utilize my time management, problem-solving and team motivation skills to successfully lead sales teams and accomplish department goals. Passionate about Continuous learning and professional development. Ready to contribute to a dynamic team and make a positive impact.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Lead - Operations
First Advantage India PVT LTD.
09.2022 - Current
- Handling BGV team for employment verification for the candidates joining our client's place.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Identified opportunities for process improvements, implementing changes when required.
- Maintained accurate records of employee attendance and task completion times.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Implemented strategic plans to enhance team performance and productivity.
Team Lead- TeleSales
Blackbuck(Zinka Logistics PVT LTD)
Bangalore
05.2022 - 08.2022
- Handled sales team for selling GPS to fleet owners.
- Identified new ways to ensure upselling and cross-selling were done with the customers.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Provided support to junior staff during peak periods of workloads.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Led a team of 20 individuals in achieving quarterly sales targets and discussed on how to overachieve the same.
Team Lead - Tele sales
UDAAN India Pvt. Ltd.
06.2019 - 04.2022
- Handled Team for outbound calling the customer to inform about the new rolled-out schemes and the benefits for the vendors.
- Prepared report in order to check the daily performance.
- Analyzed company's expenditures and developed financial models.
- Determined consumer needs to provide products and services appealing to larger market.
- Organized client meetings to provide project updates.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Identified needs of customers promptly and efficiently.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Led a team of 40 team members in achieving quarterly sales targets (Gross margin Value and Buyer transaction).
- Facilitated team meetings to discuss targets, strategies, and address any issues.
Team Lead
E-Mart Solutions Pvt Ltd
04.2016 - 04.2019
- Managed sales across B2C verticals for the clients (Gulf, ICICI, and Prince Pipes) of First Hive and maintained a customer database for coupons and gifts.
- Prepared a monthly basis report on the improvement and the way forward to discuss with the management.
- Managed inbound calls of retailers and wholesalers regarding product-related queries and made profiles for loan applications based on the requirements.
- Making outbound calls to sales officers to inform them about the new scheme that is being rolled out for the customers.
- Trained new staff in relevant processes and procedures.
- Created detailed reports on team activities as requested by management.
- Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Trainee Engineer
GAMMON INDIA
09.2015 - 04.2016
- Worked as a trainee engineer in a 765KV DC Transmission Line Construction Project, from the base line to the end of the handover.
- Collaborated with other departments within the organization to ensure successful completion of tasks.
- Analyzed and monitored project progress, identified areas of improvement, and developed solutions.
- Performed technical calculations to ensure accuracy of product components.
- Provided technical support for engineering staff during installation activities.
- Maintained records of all products tested in accordance with company standards.
- Identified potential risks associated with each project phase and developed strategies to mitigate them.
- Surveyed sites, collected measurements, and assessed project conditions.
- Performed inspections of finished constructions.
Education
B.E - Electrical and Electronics Engineering
Indian Engineering College Institute from Anna University of Chennai
01.2014
12th -
St. Thomas English School
01.2010
SSLC -
Pragati Public school
01.2008
Skills
- Performance monitoring
- Marketing knowledge
- Operations Management
- Leadership knowledge
- Problem solving
- Conflict management
- Work delegation
- Coaching and Mentoring
- Adaptibility
- Self Motivated
Affiliations
- Cricket
- Music
Strengths
- Strong collaboration, team building, interpersonal communication skills with Proficiency at grasping new technical concepts quickly and utilizing the same in a productive manner.
Certification
- Industrial training in GE health care, Bangalore on X-ray generators
- Placement training in RIPE Institute
- Course study in PLC and SCADA
Disclaimer
I declare that the information given above is true to the best of my knowledge.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Tamil
Beginner (A1)
A1
Timeline
Team Lead - Operations
First Advantage India PVT LTD.
09.2022 - Current
Team Lead- TeleSales
Blackbuck(Zinka Logistics PVT LTD)
05.2022 - 08.2022
Team Lead - Tele sales
UDAAN India Pvt. Ltd.
06.2019 - 04.2022
Team Lead
E-Mart Solutions Pvt Ltd
04.2016 - 04.2019
Trainee Engineer
GAMMON INDIA
09.2015 - 04.2016
- Industrial training in GE health care, Bangalore on X-ray generators
- Placement training in RIPE Institute
- Course study in PLC and SCADA
B.E - Electrical and Electronics Engineering
Indian Engineering College Institute from Anna University of Chennai
12th -
St. Thomas English School
SSLC -
Pragati Public school
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