Chandra Kant Singh
Agra, Uttar Pradesh
Summary
Motivational team lead with over 9 years of experience in mentoring and managing customer support teams. Proven track record in enhancing team performance through targeted training and development initiatives. Strong expertise in customer support and marketing operations, with a focus on identifying areas for improvement and implementing effective solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead - Operations
Highspring IN LLP
for Google
11.2023 - Current
- Manage remote team of 40 B2B advertiser support associates for Google Ads.
- Raised goal achievement through targeted performance monitoring and corrective coaching.
- Strengthen stakeholder alignment through weekly, monthly, and quarterly business review meetings.
Sr. Analyst (Ads Support)
Highspring IN LLP
for Google
09.2022 - 10.2023
- Handle advertiser queries via email, chat, and phone to resolve Google Ads issues.
- Managed high-value Google Ads accounts and monitored campaign performance daily.
- Created marketing plans and communication approaches to increase website traffic.
Virtual Assistant
Wishup Technology Pvt. Ltd.
Remote
10.2021 - 08.2022
- Provided day-to-day administrative support, supporting business operations and internal workflows.
- Answer calls and emails efficiently, providing round-the-clock client and customer care.
- Monitored email inboxes and prioritized important messages for timely review and response.
Analyst (Merchant Support)
Highspring IN LLP
for Google
06.2019 - 09.2021
- Assist new merchants with Google Ads e-commerce platform onboarding process.
- Help merchants integrate Shopify API with Google platforms for inventory management.
- Resolve merchant issues across order processing, tracking, returns, refunds, complaints.
Customer Care Professional
American Express
Gurugram
12.2016 - 05.2019
- Handled customer service enquiries for AMEX cards by phone and email daily.
- Answered cardholder questions and resolved concerns with timely, accurate responses.
- Provided personalised service by learning individual needs and preferences for fit.
Education
Master of Business Administration - Marketing & Operations
University of Mysore
(Online)2017
Bachelor of Arts - Mass Communication
Guru Jambeshwar University of Science & Technology
Hissar, Haryana2015
Skills
- Customer Service
- Team supervision
- Performance monitoring
- Stakeholder alignment
- Campaign management
- Data analysis
- Marketing strategy
- Operational support
Certification
- Google Search Ads Professional - Google Academy
- LEAN Six Sigma Black Belt - Six Sigma Academy, Amsterdam
Projects
- LATS (Leave Application Tracking System) - Developed an AppScript based WebApp to help teams to apply, manage and track their leave requests.
- WorkZen Dashboard - Developed PLX dashboard to help team members track their performance metrics and suggest actionable insights for improved quality output
Technical Skills
- Google Ads
- Microsoft Excel/Google Sheets
- Microsoft Excel/Google Slides
- AI Tools - ChatGPT, Gemini and Perplexity
- Project Management Tools - Asana, Trello
- CRM Tools - Hubspot, Zendesk and Salesforce
- E-Commerce tools - Shopify
Timeline
Team Lead - Operations
Highspring IN LLP
11.2023 - Current
Sr. Analyst (Ads Support)
Highspring IN LLP
09.2022 - 10.2023
Virtual Assistant
Wishup Technology Pvt. Ltd.
10.2021 - 08.2022
Analyst (Merchant Support)
Highspring IN LLP
06.2019 - 09.2021
Customer Care Professional
American Express
12.2016 - 05.2019
Master of Business Administration - Marketing & Operations
University of Mysore
Bachelor of Arts - Mass Communication
Guru Jambeshwar University of Science & Technology