Abhishek Kumar Singh
New delhi
Summary
Dynamic professional with extensive experience in managing large teams at Oddity Healthcare PVT LTD, driving significant process growth and operational efficiency. Skilled in billing management and client relations, I excel in fostering team collaboration and achieving sales targets, consistently delivering results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Assistant Manager
CPP Sales
10.2021 - Current
- I used to manage 120 people in my span with multiple campaign i.e.-DPF, Asset Secure Liv care and Wallet secure
- I am dealing with process attrition, shrinkage, Monthly sales target, Billing management, Client dealing and Target delivery.
SNR Manager Growth & Revenue
Oddity Healthcare PVT LTD
11.2024 - 03.2025
- Managed 250 personnel across multiple lines of business.
- Oversaw billing management, SLA management, and process attrition.
- Addressed shrinkage issues to improve operational efficiency.
- Initiated strategies for NDR and process growth.
- Achieved significant process growth, resulting in promotion to Senior Manager of Growth and Revenue.
Assistant Manager
Tata Tele Services
12.2022 - 02.2024
- Managed 145 personnel across multiple locations, including Gurgaon, Thane, and Noida.
- Oversaw monthly sales targets and billing management to drive revenue growth.
- Addressed process attrition and shrinkage to enhance operational efficiency.
- Facilitated client interactions to ensure satisfaction and address concerns.
- Delivered on targets by implementing strategic initiatives and monitoring performance.
Team Leader Operation
Punjab National Bank
08.2016 - 09.2018
- Led team of 25 in managing PNB collection NPA accounts.
- Executed attrition control and shrinkage management strategies.
- Compiled daily MIS report on collected data and communicated findings to clients.
- Oversaw operational efficiency within largest domestic BPO in India.
- Facilitated effective workforce management to enhance productivity.
- Monitored compliance with company policies and client requirements.
- Supported business operations across 36 countries in Asia, Europe, and Africa.
Customer Care Executive
Etisalat telecom Services
04.2015 - 08.2016
- Company Overview: Etisalat is a group of companies dealing in Telecom, DTH, WIFI and fiber network services in gulf countries.
- Performing customer collection for Etisalat as a collection executive.
- I had a responsibility to collect money from NPA account those were due from more than 180 days in active forum with Etisalat.
- Etisalat is a group of companies dealing in Telecom, DTH, WIFI and fiber network services in gulf countries.
Education
BSC. -
Kalyani University
01.2011
12th Std. -
WBBSCE
01.2006
10th Std. -
WBBSE
01.2002
Skills
- Sales promotion and business development
- Client servicing and relations
- Channel management and sales growth
- Brand building and performance monitoring
- Billing and SLA management
- Operational efficiency and process improvement
- Team leadership and motivation
- Workforce management and employee supervision
- Time management and scheduling
- Problem-solving and decision-making
- Adaptability and flexibility
- Multitasking and organization
- Team collaboration and building
- Verbal and written communication skills
- Reporting and documentation
Knowledge And Expertise
- Sales Promotion
- Client Servicing
- Channel Management
- Exclusive Business Closure
- Business Development
- Brand Building
Academic Credential
- 2007-11, Kalyani University, BSC
- 2006, WBBSCE, 12th Std
- 2002, WBBSE, 10th Std
Personal Information
- Date of Birth: 10/26/86
- Marital Status: Married
Hobbies and Interests
- Listening Music
- Traveling to different places
- Playing cricket
Disclaimer
I hereby declare that the above information regarding me is authentic and any false information will only be liable upon me.
Languages
- English
- Hindi
- Bengali
Functional Strength
Manage Sales & Marketing Operation for achieving business goals and increased sales growth. Identify and develop new streams for long-term revenue growth and maintaining relationship with customer to achieve repeat/referral business., Leading & monitoring the performance of team members to ensure sufficiency in operation meeting of individual & group targets.
Professional Snapshot
B.SC from Kalyani University., Well versed with Microsoft Office Suite & Internet Applications., Proficiency of grasping new technical concepts quickly & utilizing it in a productive manner., An effective communicator with excellent analytical, presentation and technical skills., Got an opportunity to take care of Sales & Promotion of the new product in CPP Sales., Worked with Tata-Tele Services. Dealing with MS365.
Accomplishments
- Emotional intelligence
- Tops certified
- Certification on CM
Timeline
SNR Manager Growth & Revenue
Oddity Healthcare PVT LTD
11.2024 - 03.2025
Assistant Manager
Tata Tele Services
12.2022 - 02.2024
Assistant Manager
CPP Sales
10.2021 - Current
Team Leader Operation
Punjab National Bank
08.2016 - 09.2018
Customer Care Executive
Etisalat telecom Services
04.2015 - 08.2016
BSC. -
Kalyani University
12th Std. -
WBBSCE
10th Std. -
WBBSE
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