IMRAN KHAN
Lucknow
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Assistant Manager
Reliance Jio Infocomm Limited
11.2021 - Current
- Responsible for SMB & SME segment sales performance in the zone.
- Oversees managed SMB & SME segment to ensure prompt and reliable service to all customer.
- Manage day-to-day functioning of them, provide prompt, courteous and competent service to all managed SMB & SME customer.
- Provides professional guidance and support to all subordinates in carrying out assigned functions.
- An enterprise Assistant manager is responsible for the management of organizational sales by developing a business plan that covers sales and expense control. They set individual sales targets with the sales team and meet those planned goals. .
Sales Floor Manager
Vodafone Idea Limited
05.2019 - 11.2021
- Managing Staff.
- Finding new ways to improve the store.
- Meeting customer demand.
- Managing stock levels and making key decisions about stock control.
- Analyzing sales figures and forecasting future sales volumes to maximise profits.
- Initiated new sales approach at CCE counter. Recognized for increasing customer traffic(Footfall)
- Participates in weekly Manager's Meeting contributing to content by sharing ideas, giving feedback and making suggestions.
- Working knowledge of the legal.
- ramifications/implications of various employee and guest actions, both in a bargaining and non-bargaining unit environment
- Managing the marketing & sales operations for achieving increased growth & profitability.
- Ensure adherence to store processes in terms of documentation and systems.
- Responsibilities to stop Shrinkage such as employee theft, shoplifting, administrative error, vendor Fraud, Damage, and Cashier error.
Senior Retail Sales Representative
Vodafone Mobile Services Limited
05.2015 - 01.2019
- Worked on training new and existing company employees
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Recognized and reached out to clients in businesses
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained team members in successful strategies to meet operational and sales targets.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Used in-store system to locate inventory and place special orders for customers.
Data Geek
Vodafone Mobile Services Limited
10.2014 - 04.2015
- Provided company information and policies to customers upon inquiry and answered question.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- interactions and track customer satisfaction.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Executive
Vodafone Essar Digilink Limited
04.2011 - 10.2014
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interviewed, recruited and trained new onboarding candidates.
- Identified trends and assessed opportunities to improve processes and execution.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
Sales Promoter
Vodafone Essar Digilink Limited
07.2010 - 09.2011
- Sales Planning and Forecasting
- Ownership of revenue targets (through footfalls and sales/ footfall) for stores
- Support the Sales Manager with various duties
- Promote new and existing products and services
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Created and perfected various pitch promotions to attract customers toward products.
- Worked within retail environments to boost product awareness, meeting and exceeding established sales goals.
- Engaged customers and complied with company script requirements to promote and increase product sales.
- Recorded quantities of sample and coupon distribution to estimate productivity and sales.
Education
GED -
U.P Tech
Lucknow 03.2009 - 07.2010
Bachelor of Science - Biology
University of Lucknow
Lucknow 11.2005 - 01.2008
Associate of Science - Biological And Physical Sciences
Sarvoday Int. CCollage Ramganj Faizabad
Faizabad 04.2003 - 05.2005
High School Diploma -
S.N.V.P Rudauli
Ayodhya Apr.2002 - Jul.2003
Skills
- B2B & B2C Sales
- SMB & SME Segment sales
- Staff Development
- Closing and Contract Negotiations
- Staff Supervision
- Business Planning
- Customer Relationship Management
- Business Development Understanding
- Shrinkage Prevention
- Sales and Marketing
- Staff Management
- Retail Operations
- Sales Techniques
- Sales Growth
- Manage Operations
- Sales Strategies
- Retail Industry Experience
- New Business Opportunities
- Leadership
- Product and Service Sales
- Complaint Management
- Corporate Compliance
- Sales Promotion
- Ear Piercing
- Talent Recruitment and Development
- Business Analysis
- Maximizing Profitability
Timeline
Assistant Manager
Reliance Jio Infocomm Limited
11.2021 - Current
Sales Floor Manager
Vodafone Idea Limited
05.2019 - 11.2021
Senior Retail Sales Representative
Vodafone Mobile Services Limited
05.2015 - 01.2019
Data Geek
Vodafone Mobile Services Limited
10.2014 - 04.2015
Executive
Vodafone Essar Digilink Limited
04.2011 - 10.2014
Sales Promoter
Vodafone Essar Digilink Limited
07.2010 - 09.2011
GED -
U.P Tech
03.2009 - 07.2010
Bachelor of Science - Biology
University of Lucknow
11.2005 - 01.2008
Associate of Science - Biological And Physical Sciences
Sarvoday Int. CCollage Ramganj Faizabad
04.2003 - 05.2005
High School Diploma -
S.N.V.P Rudauli
Apr.2002 - Jul.2003
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