Nikhita Gomes
Mumbai
Summary
Results-driven sales and customer service professional with expertise in balancing customer satisfaction and sales optimization. Proven ability to drive sales through determination, positivity, and hard work. Effective communicator with diverse groups, including students, faculty, and parents, both domestically and internationally. Demonstrated success in lead generation, CRM management, and achieving consistent sales targets across multiple industries.
Overview
12
12
years of professional experience
Work History
Assistant Manager International Sales
QuantInsti
Mumbai
05.2024 - Current
- Executed inbound lead follow-ups and initiated outbound calls to engage potential international clients in EU, UK, and APAC regions.
- Conducted daily standard operating procedures by making 70 to 80 calls from the existing database.
- Arranged Zoom and Google Meet sessions to clarify product details and processes.
- Utilized effective sales techniques to consistently achieve quarterly quotas.
- Addressed inquiries via chat and email, ensuring clarity and support for clients.
Academic Counselor
Edupristine
Mumbai
04.2019 - 12.2023
- Assisted students in choosing suitable courses aligned with their aspirations
- Performed warm calling to engage potential students and present course information effectively
- Ensured closure of sales deals while consistently achieving targets through informed discussions
- Coordinated communications with students and parents based on specific needs
- Managed enrollment logistics, confirming timely collection of fees
Receptionist Cum Administrator - Tele Caller
Value Me Commercial Broker LLC
Dubai
10.2016 - 02.2019
- Managed reception area and provided executive-level administrative support to Director and Sales Manager
- Engaged with leads and prospects using effective engagement strategies
- Performed comprehensive lead analysis to identify client needs and challenges
- Developed lead nurturing strategies to guide customers through decision-making process
- Collaborated across various verticals to ensure integrated customer experience
Telecaller
Magnus Commercial Brokers
Dubai
10.2015 - 07.2016
- Executed B2B and BC telesales calls to promote diverse product offerings.
- Cultivated relationships with existing and prospective clients to drive engagement.
- Secured quality appointments by engaging stakeholders across organizational levels.
- Achieved targets through effective scheduling of meetings for director and relationship manager.
Consultant
Edwise International
Mumbai
02.2014 - 03.2015
- Evaluated student details to determine suitability for courses and universities
- Maintained regular communication with education counselors regarding admission updates
- Interacted with university delegates to enhance institutional relationships
- Managed CRM and Excel records, submitted weekly and monthly activity reports
- Acquired Confirmation of Acceptance for Studies (CAS) and visa letters for applications
Education
Bachelor of Arts - Sociology
University of Mumbai
Mumbai, India03.2014
Skills
- Client Engagement
- CRM Management
- Customer Relationship Management
- Problem Solving
- Sales Strategy
- Lead Generation
- B2B & B2C Sales
- International Sales
Accomplishments
- Consistently achieved quarterly sales quotas across multiple organizations
- Conducted 70-80+ daily calls maintaining high engagement and conversion rates
- Successfully managed international client relationships across UAE and India markets
- Expertise in cross-functional collaboration and integrated customer experience management
- Handling The entire process in the absence of the Team Leader.
Languages
- English
- Hindi
- Konkani
- Marathi
Timeline
Assistant Manager International Sales
QuantInsti
05.2024 - Current
Academic Counselor
Edupristine
04.2019 - 12.2023
Receptionist Cum Administrator - Tele Caller
Value Me Commercial Broker LLC
10.2016 - 02.2019
Telecaller
Magnus Commercial Brokers
10.2015 - 07.2016
Consultant
Edwise International
02.2014 - 03.2015
Bachelor of Arts - Sociology
University of Mumbai
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