Abhishek Mishra

OVERVIEW.

• Drive delivery and implementation of ICICI Bank's digital banking and remittance platform catering to international customers in the US, Canada, UK, UAE, Singapore, and Europe, with a vision to extend the accessibility of banking services within a few clicks, taps, or swipes.
• Championed the launch of ICICI Bank's global app designed specifically for international customers, achieving 4.5-star ratings and exceeding $10 million in remittances and payments.
• Pioneered innovative payment solutions including UPI for international customers and NFC payment systems, enhancing customer experience with Google Pay and Apple Pay, amounting to over 1 million transactions monthly.
• Analyse global market and technology trends to develop a comprehensive roadmap aimed at guiding organisational growth over the next 2-5 years.
• Parter with Fintech's to peform POC and evalauation to meet quick customer demands like KYC, clearings, AI enabled chatbots etc.
• Reporting to leadership team of the bank i.e. Head of Digital Banking and actively involved in reviewing governance, strategic, and organisational initiatives.

ROLE

• Define scope of program and articulate requirements to ensure alignment with organisational goals.
• Lead scrum ceremonies and coordinate monthly sprint planning to ensure seamless transition of release and deployment plans from beta to GA.
• Define the project milestones, resource requirements wrt bank's vision working with project managers of technology systems.
• Engage with cross-functional teams in operations, technology, and core banking to explain the vision and strategy tied to product requirements, thereby effectively planning, reviewing, and monitoring critical initiatives.
• Collaborate with technology leaders to prioritise tasks based on the bank's strategic goals for international customer service, and adherence to regulations.
• Heading a team of 14 professionals including team leads. Responsbile for growth, training and mentoring of the team in line with Bank's organisational policies and strategy.
• Responsible for monthly risk reporting to the EDs of the bank, and proactively implementing action plans for mitigating project risks.
• Lead QBR and strategy meetings with the Executive Director, and senior leadership.
• Accountable for delivery on time, with scope, and quality.
• Plan user journeys, solution architecture, and screen designs for the application's products and features in line with global mobile and web design standards.
• Collaborate with technology to design solutions using API specifications, integrations with core systems, and middleware.
• Track NPS and review each customer feedback to define product improvements; use Adobe Journey Analytics to track user journeys and monitor.

[24]7.ai provides customer engagement solutions using conversational artificial intelligence to understand customer intent and personalise interaction across all channels, such as chatbots, IVR, and mobile apps.

• Manage the implementation of pre-sales projects with respect to Conversational AI implementations.
• Define scope and Business requirements and Integration requimrents with chatbot, Social channels and Virtual IVR
• Define the FAQ and Q&A repository for the AI training model.
• Manage delivery of new projects; interface with vendors and internal cross-functional teams such as sales, product, and legal.
• Create a training strategy for the rollout of new tools.
• Submit weekly status reports of the project to executive sponsors and to the functional heads of the sales and marketing departments.
• Create a risk register and manage the risks throughout the project by following Agile and Waterfall methodologies. ( KANBAN, SCRUM and hybrid)
• Review the QA plan, test cases, and perform sanity testing of applications before releasing for UAT.
• Manage RFP projects from receipt to submission, engaging supporting functions (Practice Leads, Product, Finance, Legal, Information Security, Professional Services, etc.) to provide timely input.
• Presentations to the COO and CEO for costing and solution proposals for new deals.

" Replicon is a (SaaS) company that makes software for time tracking, advanced project management, task collaboration, resource allocation, and professional services automation. "

• Oversee successful implementation/configuration of Replicon's product suite for Enterprise accounts by closely working with Developers and QA Engineers. Worked for customers like Daimler, PWC, UK Metro, CBRE, HP.
• Lead the customer discovery sessions to understand customer requirements, business objectives, and document the requirements to define the scope and delivery plan.
• Define the project plan with key milestones and delivery dates, using agile and hybrid SDLC methodology. ( Agile, waterfall)
• Manage communication across stakeholders and ensure expectations from CXO level to analyst level are incorporated in the solution.
• Create cost and effort proposals based on T&M and Fixed price models.
• Publish weekly project status reports and KPIs to project sponsors
• Define the test strategy and QA plan. Document the test cases based on business need, and perform end-to-end testing before customer UAT.
• Manage the UAT workshop sessions and obtain the UAT sign-off from the customer.
• Lead the training session and define/plan the training program

" E2open, LLC is a business-to-business provider of cloud-based, on-demand software for supply chains for computer, telecom and electronics systems, components and service. "

• Managed delivery of complex implementations of Demand sensing (ETL tools) and
• Demand planning suite of products. Strategise implementation plan with implementation partners - Accenture, HP and E2open
• Central point of contact for client during implementation and internal team lead between various departments to ensure smooth customer onboarding process. Clients include: Honeywell, HP, Jabra, Dell, Microsoft, etc.
• Manage communication across stakeholders and ensuring expectations from CXO level to analyst level is incorporated in solution.
• Lead the customer discovery sessions to understand customer requirements, business objective and document the requirements to define scope and delivery plan.
• Champion the solution delivery which includes defining the functional solution blueprint & documentation in customer IT ecosystem through methodical impact analysis and gap analysis process.
• Work with Senior Project manager to define overall project plans including scope, cost, schedule, quality, resourcing, risk identification & mitigation, training needs.
• Prioritise and manage multiple feature releases based on availability of resources, cost and efforts. (T&M and Fixed costing)
• Manage the UAT workshop sessions and obtain UAT sign-off from the customer by documenting UAT observations, resolutions, and action plans (if any).
• Present weekly status reports to all executives and project sponsors, and define actions and guidelines.

MetricStream, the independent market leader in enterprise and cloud applications for Governance, Risk, Compliance (GRC), and Quality Management, makes GRC simple. "

• Central point of contact for implementing enterprise-wide governance, risk, and compliance solutions for customers across domains and geographies. Clients include: PMI, Qatar Development Bank, Leroy Merlin, Primark, and Central Bank of Malaysia.
• Own the onsite requirement gathering sessions, workshops, and product demos to identify the customer requirements, scope, and deliverables of the project.
• Understanding the enterprise-wide business process/sub-process, approval workflows across departments, and performing AS IS TO BE analysis (gap analysis) with respect to the software implementation.
• Create Business Requirements Document (BRD), Functional Specification Document (FSD), Non-Functional Specification Document, System Use Cases, screen mockups.
• Manage the complete Software Development Life Cycle (SDLC) using waterfall, hybrid and Agile.
• Experienced in reviewing test plans, cases, scenarios and strategies as per the business requirements to match the functional requirements.
• Manage onsite UAT workshop sessions and get the UAT sign off from customer by documenting UAT observations, resolutions and action plan (if any).
• Manage RFP responses, handling pre-sales queries, demos, and presentations (onsite).
• Managed end-to-end project life cycles, from initial concept through to successful delivery, ensuring alignment with business objectives.

" IgnitionOne is a global leader in cloud-based digital marketing technology. "

• Managing the product roadmap of the Ad server and digital marketing (online ad, video campaigns) products as a product owner.
• Drive the product roadmap decided by the CPO, and maintain/prioritise the product backlog to meet market and customer requirements.
• Drive and own backlog grooming and sprint planning, prioritise the iteration, and drive acceptance testing and delivery of iteration.
• Perform QA and sign off the end product, including review of test cases. Create wireframes and UI prototypes, and lead release cycles of the product.
• Collaborated with engineering and design teams to refine product specifications, enhancing user experience and functionality.

"Yodlee, the leading data aggregation and data analytics platform, helps consumers live better financial lives through innovative products and services "

• Worked as a product owner for Data Extracts product (ETL based )which would extract the investment, loan, savings and insurance data from personal finance app of yodlee and sync to Adobe analytics for Visualisations and decision making on consumer behaviour.
• Defining product roadmap and strategy along with the General Manager products
• Drive and own backlog grooming and SPRINT Planning, prioritise the iteration and drive acceptance testing and delivery of iteration
• Convert high level requirements to detailed requirement specification/use stories. Validate and sign off the end product, including a review of test cases.
• Publish and manage release plans with deployment teams.

"HDFC Bank Limited is an Indian banking and financial services company"

• Handled Projects/Enhancements of Core Banking Application Flexcube as a business analyst and a project coordinator
• Requirements Gathering with business group for Core Banking Systems.
• Monitor and coordinate activities between multiple vendors during the Core banking. migration project from Finacle to Flexcube.
• Create Requirement specification< impact analysis and test plans for enhancements and projects.