Abhishek Mishra
Summary
Customer Service Representative experienced in conflict resolution and enhancing customer loyalty through active listening and effective problem-solving. Achieved improved customer satisfaction and repeat business by managing high-stress situations and delivering accurate product information. Focused on exceeding customer expectations and reducing dissatisfaction through decisive communication and solution-oriented approaches.
Overview
1
1
Language
2
2
years of professional experience
Work History
Customer Service Associate
Ienergizer Services
Ghazibad
02.2026 - Current
- Managed customer complaints to ensure satisfaction and retention.
- Assisted customers with inquiries and resolved issues efficiently.
- Handled incoming calls, providing accurate product information and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with account inquiries and transaction requests.
- Processed orders accurately using company software systems.
- Managed customer accounts and updated information in the database.
- Educated clients on banking products and services available.
- Processed auto loan applications for banking services.
- Collaborated with team members to enhance service delivery standards.
Customer Service Representative
R Systems International
10.2024 - 02.2026
- Resolved customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Managed high-stress situations, maintaining professionalism while effectively resolving disputes.
- Addressed customer concerns promptly, improving satisfaction through accurate information delivery.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Mrl Sr Secondary School
New Delhi IndiaBachelor of Computer Applications -
Ccs University
Meerut Uttar PradeshSkills
,,,
Banking product training
Product knowledge
Customer service
- Attention to detail
Problem-solving
- Conflict resolution
- Active listening
- Account management
- Customer complaint resolution
- Customer support
- Inbound and outbound calling
Personal Information
Languages
English
Beginner
A1
Timeline
Customer Service Associate
Ienergizer Services
02.2026 - Current
Customer Service Representative
R Systems International
10.2024 - 02.2026
High School Diploma -
Mrl Sr Secondary School
Bachelor of Computer Applications -
Ccs University