Summary
Overview
Work History
Education
Skills
References
Interests
Accomplishments
Training
photography
Timeline
Generic
Abhishek Murleedharan

Abhishek Murleedharan

BHOPAL

Summary

Detail-oriented and results-driven ON-page and PPC specialist with 3 years of experience. Skilled in optimizing web pages for search engines to improve visibility and rankings. Experienced in managing PPC advertising campaigns across multiple platforms. Proven ability to enhance website visibility, increase organic and paid traffic, and maximize ROI. Expertise in implementing strategic SEO tactics for higher search performance. Proficient in targeted PPC initiatives to capture qualified leads and improve conversions. Strong track record of delivering measurable results through data-driven strategies. Seeking to leverage ON-page SEO and PPC expertise to drive digital marketing success for Pensalto Consulting. Dynamic and results oriented professional with a background in BPO Operations, seeking a position in the Service Industry. Personable and outgoing, comfortable communicating with people from diverse backgrounds, occupations, and cultures. Bi-lingual, analytical, self-starter with excellent problem solving skills and a strong orientation in ensuring customer services, thrive on challenges and quickly adapt to new environment and responsibilities.

Overview

3
3
years of professional experience
1
1
Language

Work History

Manager – Operations (Inbound and Outbound)

ATPL Bhopal
  • KPI Achievement - Driving the center performance in order to meet the defined process targets. Assisting with the business case
  • Manpower Availability – Keeping track of Real-time manpower availability and ensuring timely inputs being sent out to command centre Team basis the forecasted volumes being shared by the client. Planning and monitoring the manpower availability
  • Manpower Utilization - Ensuring manpower utilization in order to get the maximum output from the available resources. Ensuring the utilization of the unpredicted idle time in terms of conducting refresher trainings and other people engagement activities. Eliciting requirements
  • Client Interaction/Reviews - Interacting with the client for all process related stuff. Preparing reviews and presenting the same in client meets.
  • Process Corrections - Keeping track of all client related issues and to present the same in client meets as inputs, in order to correct processes at their end.
  • Hygiene Matrics - Keeping a control on internal KPI’s such as Attrition, absenteeism in order to ensure smooth operations. Ensuring the skills set development of team members.
  • RCA /Client escalations- Timely monitoring of internal KPI’s and loop holes to avoid client escalations.
  • Manpower Planning –Working closely with WFM team for planning manpower according to client forecasted Calls .
  • Asst Manager Operations (Inbound and Outbound)
  • First source Solutions Limited ,Bhopal, India
  • Process Leader Operations (Inbound and outbound).
  • First source Solutions Limited ,Bhopal, India
  • Team Leader Operations
  • First source Solutions Limited ,Bhopal, India
  • Customer Service Associate
  • First source Solutions Limited, Bhopal, Madhya Pradesh, India

Manager – Digital Marketing

Pensalto Consulting
06.2022 - Current
  • Detail-oriented and results-driven On-Page SEO & PPC expert with 3 years of experience
  • Expertise in optimizing web pages for search engines to improve rankings and visibility
  • Skilled in managing PPC advertising campaigns across Google Ads and other platforms
  • Proven track record of:
  • Enhancing website visibility
  • Increasing organic and paid traffic
  • Maximizing ROI through targeted SEO & PPC strategies
  • Strong knowledge of:
  • On-Page SEO (keyword research, meta tags, internal linking, technical SEO fixes)
  • PPC Campaigns (ad creation, keyword targeting, bid management, A/B testing)
  • Experienced in analyzing data & performance metrics to refine campaigns and deliver measurable results
  • Seeking to leverage SEO & PPC expertise to drive digital marketing success for Pensalto Consulting
  • Specialized in increasing brand visibility, engaging target audiences, and generating leads through strategic online marketing
  • 2.5 years of experience in digital marketing with expertise in executing data-driven strategies
  • Skilled in managing multi-channel campaigns to drive measurable business results
  • Strong ability to combine creativity, analytical thinking, and trend awareness to optimize performance
  • Passionate about delivering impactful results through:
  • Campaign optimization
  • Compelling content creation
  • Performance analysis & reporting
  • Skills
  • SEO / SEM
  • Social Media Management
  • Content Marketing
  • Analytics
  • Tools
  • Google Ads
  • Google Analytics
  • Facebook Ads Manager
  • HubSpot

Education

Bachelor of Engineering - Computer Science

RGPV
Bhopal, Madhya Pradesh
04.2008

Skills

  • On Page and PPC Expert
  • Search Engine Optimization Specialist
  • Operations management inbound and outbound

    Performance management

    Time management

    Staff development

References

References are available upon request.

Interests

Professional photography (Wedding and events)

Accomplishments

  • Successfully completed the “Operational Excellence Certification”
  • Awarded as best manager Pan India in Airtel Telemedia
  • Awarded for meeting shrinkage target for 8 months constantly
  • Awarded for meeting attrition target constantly 5 months
  • 10 times awarded as best Team leader operations
  • Successfully completed Green belt six sigma training.
  • Awarded as Be the change in Firstsource solutions limited (Only six employees awarded in Pan India)
  • Awarded for meeting Client quality scores for six months constantly.
  • Awarded for Process software inputs known as Knowmax and awarded by Airtel Vice president
  • Appreciation of process corrections /Improvements from clients.
  • Awarded for Achieving Online resolution targets through extra initiatives from Airtel.

Training

  • Six Sigma Yellow and Green Belt Training
  • First Source Solutions Limited, Location – Bhopal
  • Operational Excellence Certification
  • 0-90 Days Retention Workshop

photography

Interested in  wedding photography

Timeline

Manager – Digital Marketing

Pensalto Consulting
06.2022 - Current

Manager – Operations (Inbound and Outbound)

ATPL Bhopal

Bachelor of Engineering - Computer Science

RGPV

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Abhishek Murleedharan