Abhishek Pandey
Sr. Executive - WH Ops
Delhi
Summary
Dynamic Outbound Operations Specialist with a proven track record at Econo Logistics India Pvt Ltd. Expertise in process optimization and space utilization has driven operational efficiency, resulting in significant improvements in warehouse performance and elevated customer satisfaction. Aiming to leverage these skills to further enhance logistics operations and team productivity.
Overview
5
5
years of professional experience
Work History
Sr. Executive - Outbound (B2C & B2B) - Newme.Asia
Econo Logistics India Pvt Ltd
Delhi
09.2024 - Current
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Produced thorough, accurate and timely reports of project activities.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Assisted in resolving customer complaints in a timely manner while maintaining high levels of customer service satisfaction.
Sr. Executive - Inventory (Swiggy) FMCG
Ecom Express Pvt Ltd
Chandigarh
01.2024 - 09.2024
- Conducted physical inventories on a periodic basis to verify quantities on hand against records.
- Collaborated with management team to develop strategies for optimizing existing warehouse space utilization.
- Resolved customer complaints related to incorrect item selection or late deliveries within established timeframes.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Investigated inventory discrepancies between physical counts and computer-generated reports using root cause analysis methods.
- Trained staff on proper inventory control processes such as bin location system maintenance and stock rotation techniques.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
Sr. Executive - Outbound (B2C & B2B) - 10 Club
Delhivery Limited
Gurgaon
10.2023 - 01.2024
- Monitored stock levels on an ongoing basis and reported discrepancies to supervisor.
- Traced missing material and shipments through vendor and customer communications.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Loaded trucks with outgoing shipments in a timely manner.
Sr. Executive - Inventory (Swiggy) - FMCG
Delhivery Limited
Gurgaon
07.2021 - 09.2023
- Assigned tasks to staff members in order to meet deadlines and maximize productivity.
- Provided training sessions for staff members on proper inventory management techniques.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Reported on inventory operations, stock levels and adjustments.
- Managed daily and weekly cycle accounts and adjusted inventory records to ensure accuracy.
- Managed the cycle count process by conducting periodic physical counts of inventory items.
Supervisor - Inbound (Amazon Books)
Delhivery Limited
Gurgaon
06.2020 - 06.2021
- Maintained a safe work environment by ensuring compliance with safety regulations and promoting a culture of safety awareness among employees.
- Provided guidance and assistance to staff regarding processes, procedures, policies and best practices.
- Performed regular audits of all shipping and receiving activities to verify accuracy of documentation.
- Ensured inventory accuracy by regularly conducting cycle counts and stock takes.
- Analyzed existing processes for potential improvements related to speed or accuracy of operations.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Resolved customer complaints promptly while maintaining a positive attitude and professional demeanor.
- Investigated inventory discrepancies in a timely manner to prevent further inaccuracies from occurring.
- Collaborated with warehouse managers on strategies for optimizing space utilization within the facility.
Education
B.Sc -
Agra University
03-2017
12th -
UP Board
03-2013
10th Passed -
UP Board
Agra,UP03-2011
Skills
- Inventory management
- B2B strategy
- Team motivation
- Process optimization
- Operational efficiency
- Space utilization
- Effective communication
- Time management
- Attention to detail
- Warehouse operations
- Safety compliance
- Cycle counting
- Warehouse layout planning
Accomplishments
- Achieved award for Best Department Manager for Outbound during years Biggest Sale event in Nov'24 (Black Friday Sale - Newme.Asia)
Timeline
Sr. Executive - Outbound (B2C & B2B) - Newme.Asia
Econo Logistics India Pvt Ltd
09.2024 - Current
Sr. Executive - Inventory (Swiggy) FMCG
Ecom Express Pvt Ltd
01.2024 - 09.2024
Sr. Executive - Outbound (B2C & B2B) - 10 Club
Delhivery Limited
10.2023 - 01.2024
Sr. Executive - Inventory (Swiggy) - FMCG
Delhivery Limited
07.2021 - 09.2023
Supervisor - Inbound (Amazon Books)
Delhivery Limited
06.2020 - 06.2021
B.Sc -
Agra University
12th -
UP Board
10th Passed -
UP Board
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