Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Languages
Certification
Timeline
Generic
Abhishek Parmar

Abhishek Parmar

Bandra West

Summary

Seeking a Challenging assignment in a growth-oriented organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Executive

Fortune Makers
Mumbai
07.2023 - Current
  • Finding and developing new leads and opportunities in the market.
  • Building and maintaining business relationships with current and potential clients
  • Built relationships with potential clients through cold calling and email campaigns.
  • Developed and implemented recruitment strategies to attract qualified job candidates.
  • Researched industry trends and competitive intelligence in order to remain current with recruiting best practices.

Senior Executive

Emonics LLC
Mumbai
04.2022 - 10.2022
  • Sourced and screened potential candidates for open positions.
  • Maintained Applicant Tracking System records of all applicants.
  • Referred suitable candidates to relevant departments for additional assessment.
  • Explained job duties, compensation and benefits to potential candidates.

Sr CSA (Customer Service Associate)

First Source Solutions PVT LTD
11.2018 - 03.2022
  • INBOUND VOICE PROCESS
  • Take a high volume of inbound Customer calls with a friendly and positive voice, gives precise and correct information about the queries to the customer and work towards meeting the daily targets
  • Resolve Customer problems in a positive manner
  • Clear Communication - during all conversations with Customers
  • Dealing with Customers
  • Treats all customers with empathy and respect.

BACKEND DUAL CHAT PROCESS

  • Communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot, being able to provide answers that are correct, direct, and concise
  • Communicate effectively in a fast-paced, typing skill, recognizing written tone, asking for clarification, and acknowledging frustrations
  • Communicate in a clear and concise manner while also responding with the right answers in limited interruption
  • Drive the conversation to make sure issues are resolved quickly Research account activity and notes, troubleshoot any issues, provide supporting help documentation, and any number of other tasks.

F&B expert

The Village Shop (Organic Cafe)
10.2016 - 11.2018
  • Duties and Responsibilities: Explaining products and ingredients to customers
  • Suggesting and marketing benefits of organic items Brand promotions to social media
  • Keep a track of nutrients and check the quality of food before Served
  • Assisting with unloading and storing stock
  • Assists in keeping restaurant clean and sanitary Welcoming customers, escorting them delivering beverages
  • Serving stations with napkins, utensils, trays, and condiments, and assisting the wait staff with all aspects Of service
  • Clearing tables and preparing them for the next customers

Education

Higher Education in Commerce -

Smt. M.M.K College of Commerce & Economics
01.2022

HSSC -

Smt. M.M.K College of Commerce & Economics
01.2016

Skills

  • Exposure over MS office, Word, power point, excel, V-lookup, Outlook
  • Training and mentoring new Batches
  • Effective time management
  • Active listening
  • Decision maker
  • Strong attention to detail
  • Problem solver and patient

Accomplishments

  • Was able to increase work efficiency by 30% by examining and sorting over 100 emails daily.
  • Drove over 30-40 Client vendors each day to get the right job for the secured candidate.
  • Was able to achieve a NPS score of 90% and above over a period of 6 months by identifying the customers need and requirements and completing the task timely.
  • Trained and supervised new batches as an SME (subject matter expert) after successfully gaining and knowledge about the company and its product.
  • Gained honest and 5-star reviews on social media platforms throughout the carrier by helping and satisfying the customers need.
  • Increased sales by 50% by identifying the customers need and competitor menu.

Personal Information

Age: 25 years

Languages

  • English
  • Hindi
  • Gujrati
  • Marathi

Languages

Hindi
First Language
English
Advanced (C1)
C1
Gujarati
Upper Intermediate (B2)
B2

Certification

  • Been awarded for Attendance Award at First source.

Timeline

Senior Executive

Fortune Makers
07.2023 - Current

Senior Executive

Emonics LLC
04.2022 - 10.2022

Sr CSA (Customer Service Associate)

First Source Solutions PVT LTD
11.2018 - 03.2022

F&B expert

The Village Shop (Organic Cafe)
10.2016 - 11.2018

BACKEND DUAL CHAT PROCESS

Higher Education in Commerce -

Smt. M.M.K College of Commerce & Economics

HSSC -

Smt. M.M.K College of Commerce & Economics

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Abhishek Parmar