Abhishek Rastogi

Investigating customer activities on personal and business accounts to identify suspicious transactions

Perform KYC, sanctions, and adverse media checks using internal screening tools.

Review customer information and transaction activity to identify potential financial crime risks.

Escalate suspicious cases to AML/FIU teams with proper documentation.

Maintain accurate case notes while meeting quality and turnaround time targets.

Follow internal policies, compliance guidelines, and regulatory requirements consistently.

Conducted in-depth AML investigations on suspicious transactions to identify potential money laundering, terrorist financing, and fraud activities, ensuring compliance with internal policies and regulatory requirements

• Analyzed large volumes of customer transactional data, KYC, validating KYC documents and selfies as well, documentation, and behavioral patterns to detect red flags and assess risk.
• Conducting OSINT and adverse media checks to assess financial crime and reputational risks Performed Enhanced Due Diligence (EDD) reviews and high-value transactions.
• Validating information requested to the customer Monitored transactions for AML typologies such as structuring, layering, money mule, scams across payment platforms and geographies.
• Resolved court order–related cases and external disputes on a daily basis by conducting comprehensive, in-depth investigations, ensuring precise analysis, adherence to regulatory requirements, and timely case resolution. Maintain accurate case notes while meeting quality and turnaround time target

• Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
• Supported KYC processes for prospective and existing customers.
• The adjusted end-to-end KYC process needs to align with workforce capabilities.
• Reviewed customer financial data to ascertain level of risk involved for extending credit.
• Prevented account closures or penalties with prompt resolution of outstanding KYC issues for high-risk clients.
• Determined customer risk ratings based on analysis and research findings.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.