ABHISHEK R BHOSALE
.
Mumbai
Summary
Motivated and detail-oriented professional with extensive experience in customer service, account management, backend operations, and event coordination. Currently working as an Account Manager at doTERRA, where I support leader development, manage high-impact programs, and create communication tools. Known for problem-solving, clear communication, and delivering consistent results in fast-paced environments.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Account Management
doTERRA INDIA
Mumbai
11.2023 - Current
- Act as the main point of contact for Wellness Advocates across India, supporting business development and leader advancement.
- Conducted 1-on-1 strategy sessions with Wellness Advocates to help them identify goals and action plans.
- Analyzed monthly team performance and developed reports to monitor volume growth, rank progress, and bonus eligibility.
- Create and distribute presentations, flyers, and digital resources to enhance leader engagement.
- Promoted proactive engagement via WhatsApp groups
- Supported the successful rollout of programs like Silver Club, Premier Club, and Founder’s Club in India.
- Design and manage Google Forms for registration tracking, surveys, and promotion entries.
- Plan and execute events and webinars, including hosting Zoom calls with leadership teams.
- Provide guidance on compensation plans and ensure adherence to company policies.
- Coordinate with cross-functional teams to address escalations and optimize member experience.
Member Service Executive
DoTERRA India
Mumbai
12.2022 - 10.2023
- Supported approximately 30-50 customer inquiries and order processing for Wellness Advocates and retail customers.
- Helped onboard new members and guided them through product usage and company tools.
- Resolved account issues and delivered timely, accurate support via email and phone.
- Improved service efficiency by identifying recurring issues and recommending process improvements.
- Delivered training to new Wellness advocates members on CRM navigation, product catalog, and support procedures.
Senior Customer Care Executive & Backend Operations
Vu Technologies Pvt. Ltd
10.2018 - 08.2022
- Worked closely with service engineers to minimize turnaround time for installations and repairs.
- Managed CRM-based installation and service requests across India.
- Handled escalations and grievances from customers and social media, mainly for Kerala, Chennai, and Coimbatore.
- Assigned tasks to engineers, coordinated follow-ups, and generated daily, weekly, and monthly performance reports.
- Maintained customer databases and collaborated with supervisors to ensure timely service delivery.
- Attending customer complaints, inquires, suggestion & giving them feedbacks.
- Maintained records of all customer interaction.
Executive
DTDC
Mumbai
01.2017 - 01.2018
- Oversaw courier logistics, managed shipment schedules, and ensured accurate deliveries.
- Handled customer issues and contributed to smooth operational functioning.
Education
HSC -
R J College
Mumbai, India2014
SSC -
A.I.E S High School
Mumbai, India2012
Skills
- Customer Relationship Management
- Escalation & Conflict Resolution
- Event & Webinar Coordination
- Presentation & Flyer Design
- Hosting Zoom Calls
- Google Forms & Digital Tools
- Strategic Communication
- Leadership Support &Training
Timeline
Account Management
doTERRA INDIA
11.2023 - Current
Member Service Executive
DoTERRA India
12.2022 - 10.2023
Senior Customer Care Executive & Backend Operations
Vu Technologies Pvt. Ltd
10.2018 - 08.2022
Executive
DTDC
01.2017 - 01.2018
HSC -
R J College
SSC -
A.I.E S High School
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