Abhishek Saha
Hotel, Retail and Hospital
Summary
Experienced and results-oriented Store Manager with five years of managerial experience in retail environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Center Head
Dr Agarwals Eye Hospital
07.2023 - Current
- Ensured compliance with local, state, and federal regulations by staying informed about changes in legislation affecting the Center''s operations.
- Oversaw the maintenance of facilities infrastructure, proactively addressing any potential issues that could impact operations or client experience negatively.
- Evaluated staff performance regularly to identify areas of improvement and provide constructive feedback for professional growth.
- Implemented comprehensive safety measures to create a secure working environment for both employees and clients.
Store Manager
Central
11.2022 - 06.2023
- Hired, trained, and developed employees for various positions throughout the store
- Created and administered semi-annual performance reviews to a team of 150 employees
- Observed and evaluated day-to-day operations of Admin, Facility, Inventory and Logistics, and collaborated with all Business Managers to increase efficiency
- Oversaw merchandising standards during new product launches
- Monitored budgets and monthly financial data, and reduced Outsourced Manpower by 35% during Covid to increase bottom line
- Established 5 days mandatory training for New Joinees which in turn increased our retention by 10%
- Identified bottlenecks in Service and re-aligned processes for Smoother operations as well as higher Customer Satisfaction.
Operations Manager
Central
01.2020 - 10.2022
Customer Service Manager
Central
06.2017 - 12.2019
Assistant Front Office Manager
Hotel Hindusthan International
11.2016 - 06.2017
- Developed and implemented a new training program resulting in a 30% decrease in check-in time for guests
- Oversaw a team of 20 receptionists and trained new team members on hotel policies and procedures
- Coordinated with housekeeping and maintenance teams to ensure seamless guest experiences
- Managed the front desk team during peak check-in times resulting in a 20% decrease in wait time for guests
- Developed and implemented an upselling program resulting in a 25% increase in revenue per room.
Duty Manager
Hotel Hindusthan International
06.2014 - 10.2016
Lobby Manager
Mayfair Lagoon
10.2013 - 06.2014
Duty Manager
Taj Bengal (IHCL)
08.2012 - 07.2013
Guest Service Officer
Taj Bengal (IHCL)
01.2011 - 07.2012
Guest Service Supervisor
Taj Bengal (IHCL)
04.2010 - 12.2010
Guest Service Associate
Taj Bengal (IHCL)
09.2008 - 03.2010
Education
Bachelor of Science - Hotel Management
Institute of Hotel And Restaurant Management
Kolkata 05.2007 - 2009.05
Skills
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Timeline
Center Head
Dr Agarwals Eye Hospital
07.2023 - Current
Store Manager
Central
11.2022 - 06.2023
Operations Manager
Central
01.2020 - 10.2022
Customer Service Manager
Central
06.2017 - 12.2019
Assistant Front Office Manager
Hotel Hindusthan International
11.2016 - 06.2017
Duty Manager
Hotel Hindusthan International
06.2014 - 10.2016
Lobby Manager
Mayfair Lagoon
10.2013 - 06.2014
Duty Manager
Taj Bengal (IHCL)
08.2012 - 07.2013
Guest Service Officer
Taj Bengal (IHCL)
01.2011 - 07.2012
Guest Service Supervisor
Taj Bengal (IHCL)
04.2010 - 12.2010
Guest Service Associate
Taj Bengal (IHCL)
09.2008 - 03.2010
Bachelor of Science - Hotel Management
Institute of Hotel And Restaurant Management
05.2007 - 2009.05
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