AbhiShek Sharma
Gwalior
Summary
MBA |Senior Loan Process Associate|3+ Years in Financial Services |Process Improvement |Customer Experience |Business Operations Cars24.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Senior Loan Process Associate
Cars24 Financial Services PVT LTD
Gurugram
09.2023 - Current
- - Managed end-to-end loan cases from Pre-Approval to Final Approval.
- - Executed backend loan operations throughout process stages, ensuring timely and accurate processing.
- - Verified documents and ensured FCU & Credit compliance.
- - Resolved loan-related queries and escalations, enhancing customer satisfaction and streamlining operations.
- Working on Hybrid Mode
Operations Executive
thrillophilia.com
Jaipur
12.2022 - 08.2023
- Analyzed customer issues and coordinated with support teams to resolve escalated ticket sizes, enhancing customer satisfaction.
- Collected and analyzed customer feedback during chat interactions to identify service quality improvements.
- Maintained and updated customer travel data according to approved itineraries, ensuring accuracy and timeliness.
Operations Executive
Policybazaar.com
Gurugram
09.2021 - 11.2022
- Coordinated operational processing for timely policy issuance, enhancing customer satisfaction.
- Collected and verified required documents for policy processing to facilitate efficient workflows.
- Managed customer records for policy purchases to ensure accuracy and accessibility.
Education
MBA - Finance And Marketing
Prestige Institute of Management Gwalior
Gwalior06-2021
BSC -
ITM University Of Gwalior
Gwalior06-2018
High School Diploma -
St. Paul High School
Gwalior05-2015
Skills
- MS Excel
- Leadership skills
- Work efficiency management
- Document verification
- Loan processing
- Process improvement
- Time management
- Team collaboration
- Leadership
Certification
- University of Colorado
Inclusive Leadership: The Power of Workplace Diversity - Prestige Institute of Management
participated in Investor Awareness Programme conducted by Xcelerating Minds, Mumbai
Accomplishments
- Over my three-year career, I have earned 3 R&R (Reward & Recognition) awards and was recognized as Best Performer of the Month for three consecutive months after joining, reflecting my strong performance, dedication, and consistent results.
Timeline
Senior Loan Process Associate
Cars24 Financial Services PVT LTD
09.2023 - Current
Operations Executive
thrillophilia.com
12.2022 - 08.2023
Operations Executive
Policybazaar.com
09.2021 - 11.2022
MBA - Finance And Marketing
Prestige Institute of Management Gwalior
BSC -
ITM University Of Gwalior
High School Diploma -
St. Paul High School