Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Abhishek Shetty

Abhishek Shetty

Mangalore

Summary

Highly effective leader with 17 years of experience. Excellent reputation for resolving problems and improving the customer satisfaction. Seeking to improve KPIs for Investment Banking and Insurance domain projects.

Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Lead - Client Operations Head

Infosys
Mangalore
10.2024 - Current
  • Managing US insurance client relationships across Licensing & Compensation, New Business, Servicing and Underwriting support.
  • Managing multiple projects simultaneously while meeting tight deadlines in a fast-paced environment.
  • Aided senior leadership during executive decision-making process
  • Ensuring compliance with applicable regulations and industry standards.

Vice President - Manager

Bank of New York - BNY
Pune
12.2021 - 10.2024
  • Created and implemented strategic plans aligning with organizational vision.
  • Business area - Corporate Trust - Cash investigation and reconciliation, Asset adminstration, Swaps and Third party asset administration
  • Managed vendor relations and drove business development efforts.
  • Coordinated recovery of $12MM from lending parties through effective leadership in under 9 months.

Delivery Manager

Tata Consultancy Services
Pune
01.2019 - 11.2021
  • Developed and initiated projects, including managing costs, schedule and performance.
  • Developed implementation methodologies to rein in project costs while meeting key milestones.
  • Drove team success through shared vision and recognition of quality performance.
  • Boosted revenues by coordinating and executing multiple projects.

Assistant Manager

Tata Consultancy Services
Pune
01.2016 - 12.2018
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Quality Assurance Analyst

Tata Consultancy Services
Pune
03.2012 - 12.2015
  • Drafted comprehensive technical documentation for seamless QA team operations.
  • Contributed to both internal and external audit processes.
  • Supported execution of application migration and transition processes.
  • Delivered constructive feedback to enhance usability across product designs.

Senior Process Executive

Wipro
Pune
08.2008 - 02.2012
  • Led organizational development initiatives, focusing on broad business process improvements.

Education

Bachelor of Engineering - Electronics And Communication

PACE
Mangalore
07-2008

Skills

  • Agile Project Management
  • Vendor Coordination Expertise
  • Operational Strategy Formulation
  • Operational Efficiency Management
  • Performance Assessment
  • Customer Relationship Management (CRM)
  • Cross-Functional Leadership

Accomplishments

  • Handled multiple teams with BNY Mellon effectively
  • Supervised team of 140 staff members and 5 team managers in TCS
  • Implemented the automation project during UK regulatory projects for Aviva
  • Lead the transition of Anti Money Laundering (AML) & Financial Crime Unit (FCU)
  • Lead 2 more successful transition - Legacy and TOP40 which accounted to 40 FTEs
  • Certified TCS Inspire Manager
  • Published blog on 'Reimagining the complex worktype transition'
  • Implemented a Digital Operating Model (DOM) for transfer claim and delivered a save of 50% of the team
  • Hired, trained and mentored resources and team managers
  • Effective Risk Event management
  • Involved in Intra TCS mainframe migrations

Certification

  • CF1 from The Chartered Insurance Institute (UK)
  • FA1 from The Chartered Insurance Institute (UK)
  • FA2 from The Chartered Insurance Institute (UK)
  • Six Sigma
  • LOMA 281 (US)

Languages

English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Kannada
Upper Intermediate
B2
Tulu
Upper Intermediate
B2

Timeline

Senior Lead - Client Operations Head

Infosys
10.2024 - Current

Vice President - Manager

Bank of New York - BNY
12.2021 - 10.2024

Delivery Manager

Tata Consultancy Services
01.2019 - 11.2021

Assistant Manager

Tata Consultancy Services
01.2016 - 12.2018

Quality Assurance Analyst

Tata Consultancy Services
03.2012 - 12.2015

Senior Process Executive

Wipro
08.2008 - 02.2012

Bachelor of Engineering - Electronics And Communication

PACE

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Abhishek Shetty