Abhishek Singh
Deputy Manager/ Product Manager
New Delhi,Delhi
Summary
9+ Rich Experience Supporting B2B National, International and corporate Buyers/ Sellers and Analyzing Business Operations. I aim to utilize my strong prioritization skills and analytical ability to achieve the goals of your company. Have experience building various BusinessRelated. Decisive planner with good communication and problem-solving abilities.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Deputy Manager/Product Manager
Infocom Network Limited
New Delhi, Delhi
01.2014 - Current
- Handling complete e-sourcing projects on behalf of clients by generating RFI/RFQ(Request for Information, Request for Quotation), contacting suppliers, and negotiating buyers' terms and conditions with the supplier
- Responsible for Conducting meetings for generating the sales leads & Upgradation for renew packages & services
- Training clients for website use, supplier search, account handling etc
- Client satisfaction enhancement by client management , client complaint handling and resolution by using various communication
- Monitored daily operations and ensured compliance with company policies and regulations.
- Expertise in facilitating all levels of management, developers, QAs, stakeholders, business users, brainstorming sessions, whiteboarding by conferences, and WebEx
- Improved the end-to-end Inquiries process between the buyer, seller, and company
- Built an interface of a Lead Management System where leads can be managed and tracked for our Assisted E-Commerce Division
- Decreasing the rate of irrelevant inquiries sent to the clients from 380 to 180 per day Increasing the rate of inquiries from Avg 8k to 14k per day
- Improvement in CSAT & NPS for the organization from 60% to 70%
- Built an interface of a ticketing system for the clients where issues can be tracked and resolved (Avg resolving time decreased from 3-4 days to 24 hours
- Built a WhatsApp Chat System where user can directly send their requirement through WhatsApp
- Built an instant connect system where buyers can connect with the sellers within 2 hours
- Launched an Online subscription plan where sellers can purchase the plan to grow their business
- Managed backend processes & improvements for day-to-day operations (CRM,ODD, Accounts, and other Backend Processes).
- Analyzed customer feedback data to identify areas of improvement in services offered by the organization.
- Assisted in recruitment, selection, training, and development of employees.
Education
Delhi University Graduate in Arts -
12.2015
CBSE Board Intermediate in Arts -
12.2012
High School High school diploma -
12.2010
Skills
- Problem Solving
- Customer Relationship Management
- Relationship Management
- User Experience
- User Acceptance Testing
- Product Road Mapping
- UI & UX
- Stakeholder Management
- Agile Methodologies
- Business Requirements
- Requirement Gathering
- Key Account Management
- Sales and Marketing
- Operations Management
- Product and Service Knowledge
- JIRA & Stream4Track
- Microsoft Suite(Word, PowerPoint, Excel, Outlook)
- Customer Relationship Management (CRM)
- Business Development Understanding
- Project Management
Languages
English - Advanced
Hindi - Advanced
Bengali - Intermediate
Languages
Hindi
First Language
Hindi
Advanced
C1
English
Advanced
C1
Bengali
Upper Intermediate
B2
Affiliations
Awards
- Best Performer Award for launching of Lead Management System and Inquiry Improvement 2023
- Best Leader of the year- for Best leadership in 2021.
- Best New Ideas and Innovation in Tradeindia Think Lab weekend 2021
- Best Ace new Ideas and Innovation in 2019.
Certification
- Six Sigma Certification (White Belt) - 2023
- Product Management - 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Deputy Manager/Product Manager
Infocom Network Limited
01.2014 - Current
Delhi University Graduate in Arts -
CBSE Board Intermediate in Arts -
High School High school diploma -
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