Abhishek Singh

• Ensure seamless logistics operations for middle mile transportation nationwide, overseeing control tower operations for both middle mile and last mile logistics, ensuring end-to-end coordination.
• Acquire industry insights to address challenges effectively, enhancing performance visibility for management.
• Develop and maintain performance scorecards for middle mile and last mile logistics in collaboration with the tech team, providing clear metrics to management.
• Increase monthly kilometers for middle mile vehicles from 7200 to 9500 and improve last mile on-time performance from 85% to 92%, implementing targeted strategies.
• Improve customer fulfillment by increasing fill rate from 85% to 98%, ensuring a higher level of service and satisfaction.
• Drive reliability, cost efficiency, and speed across all sites with transparent reporting for management oversight.
• Conduct regular performance reviews with Zonal Managers, offering insights for improvement.
• Implement business process improvements to enhance customer satisfaction and operational efficiency, focusing on measurable outcomes.
• Lead the logistics team, fostering high performance and providing regular updates to management.

• Defined and implemented order processing SOPs, ensuring compliance and monitoring.
• Managed E-commerce marketplace operations for Foodhall brand, optimizing OTIF and minimizing cancellations.
• Developed RCA mechanism for customer escalations, resolving issues with minimum TAT.
• Maximized fill rate through inventory control, conducting stock audits and implementing system improvements.
• Integrated SAP with multiple marketplace platforms for real-time inventory data flow, reducing order defect rate.
• Developed and implemented marketplace setup and digital marketing strategies, driving revenue growth

• Managed last mile operations for Mumbai region, handling high order volumes during peak periods.
• Conducted capacity planning and ensured adherence to delivery timelines.
• Managed a large team, handling escalations and improving customer satisfaction metrics.
• Developed operational training programs, enhancing team performance and efficiency

• Managed warehouse operations for the West region, optimizing order processing capacity and fill rate.
• Planned and implemented Mumbai LMD leg, optimizing geographical boundaries and improving delivery efficiency.
• Controlled costs and maintained COD transaction hygiene, ensuring operational efficiency.

Developed and executed expansion projects, enhancing infrastructure and order processing capabilities

• Acted as a support function under B2B warehouse operations, maintaining inventory hygiene and conducting route planning.
• Enforced operational policies and procedures, ensuring efficient warehouse and distribution operations.

Education: