Abhishek Srinivas
Tax And Risk Supervisor
Bangalore,karnataka
Summary
Collaborative Senior Team Leader experienced in supervising and motivating teams of 22-25 employees while ensuring operational integrity. Delivered exceptional customer service through proactive engagement and professional interactions. Focused on fostering collaborative environments, driving projects to successful completion, and meeting organizational goals.
Overview
13
13
years of professional experience
Work History
Senior Team Leader
Paychex India Pvt Ltd
03.2026 - Current
- Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
- Led cross-functional teams to streamline project delivery and enhance overall operational efficiency.
- Facilitated stakeholder meetings to align project objectives with business goals and client expectations.
- Analyzed project workflows to identify bottlenecks, recommending solutions that optimized resource allocation.
- Developed and implemented training programs to mentor junior staff and improve team performance.
Senior Team Leader
Cognizant Technologies PVT INDIA LTD
09.2023 - 02.2026
- Supervised teams, delivering performance feedback to enhance team effectiveness
- Ensured APH, quality, and shrinkage targets were consistently met.
- Assisted management in the hiring process and new team member training.
- Supported management by coordinating hiring activities and training sessions for new team members.
Team Leader
24/7.ai
07.2019 - 09.2023
- Transitioned account type from non-voice to voice
- Enhanced NPS, quality metrics, attrition rates, shrinkage control, and ACH to improve overall team performance.
- Monitored team performance through observations and tracking key metrics, identifying and addressing underachievers effectively.
- Transitioned to voice account from non-voice
- Motivated teams to achieve or exceed goals by implementing loyalty incentives and facilitating team-building activities.
Associate Team Leader
24/7.ai
08.2016 - 05.2019
- Delivered customer satisfaction metrics to enhance service quality.
- Managed quality control processes that aligned team outputs with organizational standards and client expectations.
- Served as point of contact for team members, providing support and guidance on career development opportunities, fostering professional growth.
- Conducted risk assessments for projects, identifying potential issues and devising strategies to mitigate them, reducing project vulnerabilities.
Subject Matter Expert
24/7.ai
08.2015 - 07.2016
- Streamlined process optimization and response management during live chats to enhance customer engagement
- Supported maintenance of NPS by gathering customer feedback during interactions
- Led cross-functional teams to develop and implement innovative customer engagement strategies.
- Conducted in-depth analysis of customer feedback to enhance service delivery and user experience.
- Collaborated with technology teams to optimize AI-driven solutions for customer support operations.
Interactive Advisor
24/7.ai
09.2013 - 07.2015
- Achieved top performance in NPS, quality, and sales conversions
- Developed strategic solutions to enhance customer experience and operational efficiency.
- Led cross-functional teams to implement process improvements and optimize workflows.
- Analyzed performance metrics to identify trends and inform decision-making processes.
Education
Bachelor of Business Administration - Bachelor of Business Management ( BBM )
Xavier's Institute Of Business Management Studies, Xavier's University
Bangalore, Kar08-2023
Skills
People Management
Team development
Coaching
Conflict management
Employee evaluation
Performance improvement
Leading team meetings
Workforce scheduling
Organizational strategies
Strategic planning
Operational metrics
Teamwork and collaboration
Accomplishments
- Blueprint Certified - Feedback and coaching
- Bed rock Certified - PPT presentation, client management, people management.
Extra Curricular
Professional Cricketer - Represents KSCA divisions - IV every year Professional Cricketer - Represents KSCA divisions - IV every year
Awards
Rewarded as BEST TEAM LEADER - 2023
Timeline
Senior Team Leader
Paychex India Pvt Ltd
03.2026 - Current
Senior Team Leader
Cognizant Technologies PVT INDIA LTD
09.2023 - 02.2026
Team Leader
24/7.ai
07.2019 - 09.2023
Associate Team Leader
24/7.ai
08.2016 - 05.2019
Subject Matter Expert
24/7.ai
08.2015 - 07.2016
Interactive Advisor
24/7.ai
09.2013 - 07.2015
Bachelor of Business Administration - Bachelor of Business Management ( BBM )
Xavier's Institute Of Business Management Studies, Xavier's University