Abhishek Srivastava
Manager Business Operations
New Delhi,New Delhi
Summary
Seasoned Operations Manager with over 18 years of experience in managing large teams, operational excellence, client management, collections, and retention in insurance, financial, and telecom sectors. Seeking to leverage expertise in process improvement, team leadership, and business expansion to drive organisational growth and client satisfaction.
Overview
19
19
years of professional experience
1
1
Language
Work History
Manager - Business Operations
ARCIS E Service Pvt. Ltd.
New Delhi
06.2017 - Current
- - Managing portfolios of five companies
- - Overseeing collections, retention, customer service, validation, welcome calling and sales portfolios.
- - Implemented cloud telephony solutions and voice bot systems to enhance renewal collections.
- - Special campaigns for Persistency and RM calling
- - Build in-house propensity model to know the workable area and channelize efforts
- - Developed in house Quality Audit CRMs with multiple feature to increase the accuracy and deep analysis of process requirement
- - Leading a team of 124+ members, including 9 ATLs & 5 TLs & 2 AMs.
- - Handling multi-channel queries, process reports, and data analysis for process improvement.
- - Driving business review presentations MBR/QBR/Annual, for clients and internal stakeholders.
- - Responsible for workforce management, SLA achievement, strategic planning, and productivity improvements.
- - Creating business opportunity from existing clients.
- - Executed client and employee retention initiatives and revenue generation strategies.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Maximized revenue generation through effective sales strategies and market analysis insights.
- Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision-making.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Established performance metrics to evaluate team effectiveness and identify opportunities for improvement.
Senior Manager - Operations
Aryans E-World Pvt. Ltd.
03.2016 - 05.2017
- - Managed billing and CDR analysis for international postpaid connections.
- - Oversaw credit collection teams to meet monthly collection targets.
- - Managed inventory flow of international SIM and data cards across India.
- - Handled customer escalations and ensured resolution within 24 hours.
- - Conducted UAT, revenue reporting, and attended senior management reviews.
Manager - Operations
Interface Destinations Pvt. Ltd.
01.2014 - 03.2016
- - Managed international postpaid billing and inventory control.
- - Analysed CDRs and prepared revenue reports for senior management.
- - Handled UAT processes and coordinated purchases with agencies.
- - Planned resources to maximise productivity and reduce operational costs.
Assistant Manager - Operations
Matrix Cellular (International) Services Ltd.
07.2006 - 01.2014
- - Processed billing for postpaid connections and managed reverse logistics.
- - Handled CAF management and coordinated with agencies for process efficiency.
- - Conducted UAT and analysed quality improvement opportunities across departments.
Education
B.A. (Bachelor of Arts) -
C.S.J.M. University
Kanpur, U.P.01.2005
Intermediate - undefined
C.I. College
Allahabad, U.P.01.2000
High School - undefined
C.I. College
Allahabad, U.P.01.1997
Skills
- - Operations & Team Management
- - Client Relationship Management
- - Process Automation & Improvement
- - Collection & Retention Strategies
Interests
Hobbies: Playing Hockey, Listening to Music
Accomplishments
- - Achieved 100%+ budget targets consecutively for four financial years at ARCIS E Service.
- - Aviva Customer Retention Award, CY- 2019-20, 2022, 2023 & 2024
- - Canara HSBC Life insurance Excellence contribution award, FY 2023-24 & FY 2024-25
- - ARCIS Team Of The Year – Award FY 2024-25
- - Represented University Hockey Team in All India University Championship.
- - Represented U.P. Hockey in National Games.
Disclaimer
I hereby certify that the information provided above is true and correct to the best of my knowledge. Abhishek Srivastava New Delhi
Timeline
Manager - Business Operations
ARCIS E Service Pvt. Ltd.
06.2017 - Current
Senior Manager - Operations
Aryans E-World Pvt. Ltd.
03.2016 - 05.2017
Manager - Operations
Interface Destinations Pvt. Ltd.
01.2014 - 03.2016
Assistant Manager - Operations
Matrix Cellular (International) Services Ltd.
07.2006 - 01.2014
Intermediate - undefined
C.I. College
High School - undefined
C.I. College
B.A. (Bachelor of Arts) -
C.S.J.M. University
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