Harshad Ahire
Pune
Summary
Business Operations Manager with over 11 years of experience in global sales operations and process optimization across North America, EMEA, and APAC. Proven expertise in evaluating and managing go-to-market tools such as Salesforce, Marketo, and Outreach. Skilled in enhancing sales workflows, including lead routing and pipeline reporting, while ensuring data accuracy and governance. Strong collaborator with cross-functional teams to drive alignment and scalable operational processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager - Business Operations
Logic Monitor
Pune
10.2023 - Current
- Managed global sales operations queues for timely support across APAC, EMEA, and Americas.
- Oversaw partner deal registration submissions, validations, and conflict checks for ecosystem support.
- Owned Salesforce lead routing and automation to enhance lead flow and minimize manual interventions.
- Evaluated and optimized GTM tools, including Salesforce, Aviso, Marketo, Outreach, Aviso, Zoominfo, Clari, and CPQ.
- Maintained Salesforce data hygiene by eliminating duplicates and establishing governance rules.
- Conducted training programs for new tools and processes to improve user adoption regionally.
- Supported non-selling activities for sales and partner teams through administrative tasks and data updates.
Sales Operations Manager
Harbinger Systems
Pune
11.2021 - 10.2023
- Oversaw sales operations, focusing on process optimization, and performance metrics.
- Worked closely with sales and marketing teams to align strategies and drive revenue growth.
- Conducted training sessions to onboard new sales team members on tools, processes, and CRM best practices.
- Built executive dashboards for real-time KPI tracking and forecasting.
- Played a critical role in evaluating and implementing third-party sales tools (e.g., ZoomInfo, LinkedIn Sales Navigator) to enhance prospecting and outreach capabilities.
Senior Business Developer
Hexagon AB
Pune
01.2018 - 11.2021
- Managed end-to-end sales cycle, ensuring seamless execution of processes.
- Facilitated customer product implementation through thorough customization and configuration understanding.
- Created opportunities within Salesforce CRM and ensured timely renewal quotes via CPQ.
- Utilized tools such as SFDC, MS Excel, Marketo, CPQ, Cornerstone LMS, and SABA effectively.
Associate Business Development Manager
Equations Work
Pune
09.2016 - 12.2017
- Managed the full sales cycle in North America and Europe, from prospecting to closure.
- Executed email campaigns and generated new business in engineering and mobility services.
- Delivered client presentations, and maintained the pipeline to meet targets.
Senior Business Associate
Nitor Infotech
Pune
06.2014 - 09.2016
- Generated leads via cold calling, email campaigns, events, and presentations.
- Managed the pipeline and ensured CRM data accuracy.
- Analyzed competitor solutions to inform positioning and messaging.
- Generating positive brand image of company.
Education
MBA - Marketing
Sinhgad Institute of Management And Computer Appli
Pune06-2014
Bachelor of Engineering - Information Technology
SKNCOE
Pune06-2011
Skills
- Salesforce certified administrator
- Sales operations management
- GTM tools evaluation
- AI & Automation improvements
- Partner registration management
- Email campaign management (Marketo)
- Territory management
- Forecasting and analytics
- Reporting and dashboarding (SFDC, Clari, Excel, Power BI)
- Cross-functional collaboration
- CPQ support and quoting
- Team leadership
Certification
- Salesforce certified administrator
Timeline
Manager - Business Operations
Logic Monitor
10.2023 - Current
Sales Operations Manager
Harbinger Systems
11.2021 - 10.2023
Senior Business Developer
Hexagon AB
01.2018 - 11.2021
Associate Business Development Manager
Equations Work
09.2016 - 12.2017
Senior Business Associate
Nitor Infotech
06.2014 - 09.2016
MBA - Marketing
Sinhgad Institute of Management And Computer Appli
Bachelor of Engineering - Information Technology
SKNCOE