Abhishek Tiwari

Client : Airtel Africa

• Implemented business intelligence solutions to increase operational efficiency.
• Collaborated with stakeholders to identify business needs and data sources.
• Responsible for understanding customization, needs, features, and enhancement of products and closing the requirements.
• Work closely with product and development managers to communicate details regarding product feasibility, business implications post changes, components on which development is required (client / server-side), and timelines for their deliverables.
• Identify and implement process improvements for efficient product life cycle management to improve overall turn-around.
• Conduct requirement analysis meeting with cross-functional teams for scope finalization and requirement solutioning.
• Ensure standup meetings with the development team(s) to resolve impediments during the SDLC phase
• Ensure a successful UAT. Verify test cases from the UAT to figure out if any crucial scenarios have been overlooked.
• Work with the product team(s) to create a product roadmap and its timelines.
• Conduct sprint retrospectives to identify enhancements to be done for features delivered and adding them to the pipeline

Client : Airtel Africa

• Designing a solution to fulfill the business requirement over the SMS and USSD channel.
• Gathering requirements, discussing with the customer along with the surrounding platforms team, capturing the requirement and dependencies and preparing the impact analysis document.
• Creating Solution Document to offer the developer for further development.

Client: Airtel India, Airtel Africa & Reliance JIO

• Investigated system issues and implemented resolutions to reduce downtime.
• Evaluated and adopted new technologies to address changing industry needs.
• Assessed project milestones and team performance to keep staff on-task.
• Regular Network Operation
• Network Migrations ( STP/MSC), Traffic routing, Masking, Adress translation.
• Vendor Handling
• Product Implementation and ensuring the customer services.
• Installed system updates to address vulnerabilities and reduce security issues.
• Improved systems with addition of new features and infrastructure.

Client: Airtel India, Airtel Africa & Reliance JIO

• Adhered to timelines to meet quality assurance targets.
• Coordinated with systems partners to finalize designs and confirm requirements.
• Developed and implemented preventive maintenance program covering systems.
• Assessed scope and requirements to assist with project design determinations.
• Received and prioritized service requests to optimize resources.
• Network Operation, handling vendors and ensuring the customer services.

Client: Airtel India, Airtel Africa & Reliance JIO

Handling worldwide Comviva SMSC, Anitspam, USSD system for Bharti Airtel and RELIANCE-JIO PAN India SMSC & Messaging Firewall.

• Data Center Operations responsibilities for Messaging Services.
• Hardware Vendor handling.
• Client communication and Product Operation & quality and service.

Client: Airtel India

• Part of Managing Service for Messaging domain.
• Service & Traffic Monitoring over HP OVO
• Gathering client requirement.
• CDR Analysis, Wireshark trace analysis, troubleshooting network issue.

Client: Airtel - EIR Project

& Tata Teleservice - Messaging Project

• Onsite engineer responsibilities,
• Traffic monitoring.
• Data center operations, testing new service launch.
• Traffic Analysis, Reports, suggestion.
• Hardware vendor handling.