Savior Time Office and Payroll
Abhishek Tripathi
Nadauli Purva Konia
Summary
To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Support Engineer
STJ Electronics Pvt Ltd
01.2022 - Current
- Trained customer to use Time Office and Payroll software to reduce service issues.
- Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
- Answered incoming support inquiries via chat, phone and email.
- Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Worked closely with product development teams to communicate customer insights, leading to continuous product enhancements based on user feedback.
- Diagnosed and troubleshot hardware, software and network issues.
- Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Technology - CSE
BABU BANARASI DAS UNIVERSITY
LUCKNOW 04.2001 -
INTERMEDIATE -
JAWAHAR NAVODAYA VIDYALAYA
JHANSHI 04.2001 -
HIGHSCHOOL -
JAWAHAR NAVODAYA VIDYALAYA
CHITRAKOOT 04.2001 -
Skills
- Basics of C and JAVA
Basics of HTML,CSS,JAVASCRIPT
DBMS with SQL server
Basics of Computer Networking
Excel ,MS Word ,MS Power Point
Basics Knowledge of Computer and Networking Hardware
Accomplishments
- School level Table Tennis champion
- State level champion in Hindi writing competition
Areas Of Interest
Software development
Software
Timeline
Customer Support Engineer
STJ Electronics Pvt Ltd
01.2022 - Current
Bachelor of Technology - CSE
BABU BANARASI DAS UNIVERSITY
04.2001 -
INTERMEDIATE -
JAWAHAR NAVODAYA VIDYALAYA
04.2001 -
HIGHSCHOOL -
JAWAHAR NAVODAYA VIDYALAYA
04.2001 -
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