Abhishek Verma
Senior Manager
BENGALURU
Summary
Forward-thinking Senior Manager adept at managing teams of 750 employees with 10 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Senior Manager
Ernst & Young
12.2015 - Current
- Worked as Developer, Developer Lead, Solution Architect & Resource Manager
- Worked on different type of integrations using REST, SOAP, Data Source, Http, JDBC, LDAP, SSO
- Implemented and designed Vulnerability Response Process and integration with Aqua and Tenable
- Implemented and designed Solution for HRSD Application Include COE, Workday integration and Employee Center Portal
- Implemented and Designed Custom scoped application
- Developed Code Review tool which can easily find best practices breach in a single click
- Implemented PPM application for multiple client
- Designed and Implemented GRC and Privacy Management application for multiple clients
- Have rich experience to implement ITSM application
- In my current role, I am performing Solution Architect role and providing solution based on the client requirements
- Managing 760 members team to allocate them to proper project and managing their utilization
- Continuous working on the practice growth.
Engineer
Targert Corporation
09.2015 - 12.2015
- Implemented Knowledge management application
- Performed the migration of knowledge articles from Remedy to ServiceNow
- Built the integration to migrate the attachments and articles.
SW Engineer 4
Unisys
09.2014 - 09.2015
- Implemented Service Catalog for a US based client
- Performed the integration with Service catalog and third-party tool
- Implemented ITSM application from Scratch which includes Incident, Problem and Change
- Performed LDAP & SSO integration
- Worked on Transform Script for BPPM Integration
- Worked on Incident Module, Created Business rules, client scripts and UI actions
- Worked on Orchestration for VM Provisioning
- Worked on Service Catalog and created the workflow for VM Provisioning
- Written PowerShell Script for VM Provisioning
- Configured Mid Server for VM Provisioning and for BPPM Integration
- Worked on Problem Module for enhancements
- Created new application and modules
- Customized Problem and incident form
- Created navigation Menu for including new block in CMS
- Development of Service Request and their workflow
- Customization of instance based on customer requirements
- Development of incident forms and its workflow
- Development of transform Map and scripts
- Development of Scripted Web Service for B2B Integration
- Development of code for Parsing and Reverse Parsing of XML
- Created the business rules for consuming Web Service
- Development of business rule and Client Scripts for achieving client Requirements
- Development of survey based on customer requirement
- Developed UI Macros for Smiley Survey
- Worked with Vendor for VPN Connectivity from ServiceNow to Client Environment
Specialist
HCL Technologies (ISD)
07.2014 - 09.2015
- Development - Customizations, Post go-live Enhancement, creating forms based on requirement, Creating Menus, Creating Server and Client-side work flow Components, Multiple Bug Fix, investigation of complicated workflow design and issues, Log Analysis, Unit Testing of Developed Applications
- Client Scripts, Business Rules, UI policies, UI Pages, UI Actions, Script Includes, Web Services Configurations: Customizations -IM, PM, CM, AM/CMDB, SLM, SRMS
- Hands-on technical delivery including required documentation of cost-effective Service-now solutions using many technical skills Integrations (web services, SOAP, email, MID Server)
- Hands-on design, development and deployment experience with the Service-now platform Handling performance issues
- Knowledge of ITIL methodologies and processes
- Creation of custom related list
- Use of Import Sets for data loading from external file or database to the service-now.com Worked on on-boarding of new customer
- Worked on Service Request Workflow: Creating front end, Backend workflow for Complex SRs and writing UI policies and Client Script as per SR requirement
- Performed integration of ServiceNow with BMC Remedy
- Worked on Change approval configuration
- Worked on SLA, and Milestones configuration
- Notifications and auto assignment configuration
- Knowledge of Foundation data and Asset data upload and update through load data
- Attended weekly calls with client for solving the critical issues
- Knowledge of discovery tool in Service Now.
System Engineer
Wipro Technologies
01.2013 - 07.2013
- Worked on on-boarding of new customer
- Worked on SR Workflow: Creating front end, Backend workflow for Complex SRs and writing UI policies and Client Script as per SR requirement
- Worked on Business Rules
- Worked on UI Policies and Client Scripts
- Worked on Incident, Change, Problem and Knowledge Module Performed integration of SNOW with different tools
- Worked on Change approval configuration
- Worked on SLA, and Milestones configuration
- Knowledge of creating User ID, Category, Sub category, Resolution code, BU, Departments, Company, Domain, Group, Role, Assignment of role to group or User
- Notifications and auto assignment configuration
- Knowledge of Foundation data and Asset data upload and update through load data.
Systems Engineer
Cooperp Software Solution Pvt. Ltd
01.2011 - 01.2013
- Implement effective company policies to ensure that all practices comply with labor and employment regulations Increased employee retention rates by managing workplace satisfaction to an over 90% success rate by creating and maintaining a positive work environment Develop targeted outreach practices to increase minority recruitment and ensure compliance with affirmative action policies Monitor scheduled in and out times as well as employee breaks to ensure that proper employment laws are me
Education
B.Tech (CSE) - Computer Science And Engineering
Meerut Institute of Engineering & Technology
Meerut 07.2005 - 06.2009
10+2 -
Government Inter College
Mainpuri 06.2003 - 07.2004
Government Inter College
06.2001 - 07.2002
Skills
ServiceNowundefined
Certification
ServiceNow Certified System Administrator
Timeline
Senior Manager
Ernst & Young
12.2015 - Current
Engineer
Targert Corporation
09.2015 - 12.2015
SW Engineer 4
Unisys
09.2014 - 09.2015
Specialist
HCL Technologies (ISD)
07.2014 - 09.2015
System Engineer
Wipro Technologies
01.2013 - 07.2013
Systems Engineer
Cooperp Software Solution Pvt. Ltd
01.2011 - 01.2013
B.Tech (CSE) - Computer Science And Engineering
Meerut Institute of Engineering & Technology
07.2005 - 06.2009
10+2 -
Government Inter College
06.2003 - 07.2004
Government Inter College
06.2001 - 07.2002
Similar Profiles
Harsh Kumar TiwariHarsh Kumar Tiwari
Project Consultant at Ernst & Young LLPProject Consultant at Ernst & Young LLP
Ishan GuptaIshan Gupta
Project Analyst at Ernst & Young LLPProject Analyst at Ernst & Young LLP
Abin T MichaelAbin T Michael
Senior Associate at Ernst & YoungSenior Associate at Ernst & Young
Kaushik NamboorKaushik Namboor
Senior Consultant at Ernst & YoungSenior Consultant at Ernst & Young
Hemanth RHemanth R
Digital Marketing Intern at BGS & SJB GroupsDigital Marketing Intern at BGS & SJB Groups