Music
Raghavendra R
Master Data Management
Hyderabad,Telangana
Summary
Professional Summary:
- Lean Six Sigma certified with 15 years of experience in operations & Service Delivery Lead all Master Data activities (Customer Master, Supply Chain, Finance & Vendor Master) & running the seamless operation without any misses client
- Conducted study for entire process & suggested best idea for process Improvement (Automation Ideas)
- Highly skilled in building relationships with business stakeholders & leadership teams across geographies & departments; presenting changes, issues, risks and contingency plans to balance project resources, escalation within prescribed TAT
- Leveraged skills in driving the overall analysis, planning and execution of key MDM initiatives which involves maintaining and enhancing the processes that generate Master Data Management (MDM)
- Impeccable record of building high performance teams, implementing continuous improvement program
- Identifies opportunities for business process improvement, recommends changes and actions change management regarding business process change
- In-depth Business and industry knowledge in Customer Master, Vendor Master, Finance Master & Supply Chain processes
- Quickly adapt to the new environment, new information, new businesses and processes
- Knowledge and working experience of Winshuttle/Service Now, SAP & SAP MDM
- Proven track record of establishing processes, SOPs, streamlining workflow and creating teamwork environment to enhance productivity innovatively
- Expertise in setting out quality standards for various operational areas, while adhering to the Service Level Agreements (SLAs)
Overview
15
15
years of professional experience
3
3
Language
1
1
Certificate
Work History
Senior Manager
Genpact India
Hyderabad
05.2022 - Current
- Successfully completed transition (2projects) for 20 FTEs & leading a team 27DRs and managing End-to-End operations for MDM activities
- Client Management & Escalations and Process Transitioning
- Identified Continuous improvement and implement in operation to increase efficiency in process & resource optimization
- Working with Automation team & bring MDM practices as continuous improvement
- Interaction with Counterpart & Data stewards on daily basis, Queue management to check to request are closed within CSLs
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements
- Provided strong leadership to enhance team productivity and morale
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
Manager
Genpact India Pvt Ltd
Hyderabad
04.2019 - 04.2022
- Successfully transitioned Knowledge transfer & new scope of work
- Demand Planning & Forecasting
- Acting member for Data Governance team to structure & design to ensure effective data management
- Base lining of MSLs, ESLs & KM
- Discussion on current state & Future state work
- Biweekly discussion with counter parts on operations review
- Designing business rules for DQ reporting
- Reporting Performance Metrics
- Experience in creating LSMWs for Data Uploading for various master data from legacy system to SAP
- Part of Solutions identification (Identifying key adaptations, deviations, challenges, FTE sizing, To-Be Process Map preparation)
- Experienced Solutions Architect along with transition support in setting up operations
- Vendor Maintenance activities like creation/updates/block/unblock
- Highly skilled in building relationships with business stakeholders & leadership teams across geographies & departments; presenting changes, issues, risks and contingency plans to balance project resources, escalation within prescribed TAT
- Leveraged skills in driving overall analysis, planning and execution of key MDM initiatives which involves maintaining and enhancing processes that generate Master Data Management (MDM).
- Identifies opportunities for business process improvement, recommends changes and actions change management regarding business process change
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Impeccable record of building high performance teams, implementing continuous improvement program
- Implementing effective measure to reduce TAT, developing new procedure & processes to streamline operations and enhance service efficiency
- Proven track record of establishing processes, SOPs, streamlining workflow and creating teamwork environment to enhance productivity innovatively
- Expertise in setting out quality standards for various operational areas, while adhering to the Service Level Agreements (SLAs)
- Became the go-to SME and proactive contributor on domain / process knowledge
- Participating in strategic discussion with Leadership
- People management (FTE sizing & alignment as per requirement) & Project Management (Adaptions & Challenges)
- Creation/Extend/Change/Block/Unblock activities for Supply Chain also MRP setting in SAP
- Creation of BOMs using standard BOM calculator for materials
Practice Lead
Prospecta Soft
Gurgaon
04.2018 - 05.2018
- Collaborate with Solutions and Business development team for driving new projects in Data services
- Providing MDM solutions to bring new business
- Responsible for systematically transitioning work from Business & assist in measuring and managing project profitability
- Knowledge transfer & transitioning of work without impacting business
- Design MDM
- Developed policies and procedures for effective Master Data Management.
Team Leader
Accenture Solutions
Bangalore
11.2015 - 10.2017
- Completed transitioning & Knowledge transfer MDM activities (Customer, Finance, Supply Chain & Vendor)
- Resource optimization & Implementing automation to standardized the source data for 40 regions
- Data Cleansing, Data Enrichment, Data Harmonization as per global standards
- Creating & validating iDOC reports for mass upload
- Involved in Perform root cause analysis of process & system problems pre-and post-implementation and for existing production processes & systems, recommend solutions to prevent problem recurrence
- Hands on MDM Implementation, Data Migration & Transformation, Project management & delivery
- Helping out IT team & Data stewards for migration of legacy data to SAP S4 HANA
- Master data Governance & Master data cleansing design phase on data gathering
- Interacting with stakeholders through conference on Daily and weekly basis for projects updates
- Working on RFP for managing more analytics deals
Manager
Genpact India
Gurgaon
12.2011 - 11.2015
- Working closely on the new transformation project for identifying RPA opportunities
- Defined & implemented the key parameters CSLs & KPIs Metrics, ensuring activities includes CSLs -TAT/Accuracy/First pass Yield, KPI – Data Quality
- Completeness/duplicates/Cycle time/Incident response Rate
- Design & Create Data Quality business rules to measure data standards for the fields in Master Data
- Designed project plan for data readiness of uploading legacy data to ERP system
- Proven track record of establishing processes, SOPs, streamlining workflow and creating team work environment to enhance productivity innovatively
- Implemented few QPAs for masters and RPA work in progress Career Timeline, Key Result Areas:
- Involved with Data Governance team to structure Taxonomy with respect to global standards
- Designed & Created project plan for data readiness of uploading various master data from legacy system (Maximo) to SAP
- Initiate and Implement process standardization and improvements as Master Data
- Performing Creation/Extend/Change/Block/Unblock activities for Supply Chain also MRP setting in SAP
- Plant maintenance activities like mapping model number, service tag, creating alternate part number & mapping to OEM, validating the drawing number, part numbers for OEM & OCM
- Verifying inventory stock & managing stock in SAP
- Documentation of SOPs for different Service lines in Master Data (Materials & Vendor)
- Quality mind set focusing on CI ideas and other initiatives
- Validating documents & providing approvals for setting up new Vendors in SAP
- Vendor Maintenance activities like creation/updates/block/unblock
- Defined & implemented the key parameters CSLs & KPIs Metrics for multiple service line
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized and safe environment for employees
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Senior Content Engineer
Utopia Inc
Bangalore, India
06.2011 - 12.2011
- Creation/Extend/Change/Block/Unblock activities for Finance Master (Cost center, Profit center & GL account & Release strategy, Supply Chain activities & also MRP setting in SAP
- Subject matter expertise for all Master Data activities
- QA/QC member for Online Master data maintenance (Coding & Cataloguing)
- Worked on Master data Migration activities & Master data cleansing
- Updating and monitoring performance metrics of team members regularly and assisting team members for improvement and quality of process.
- Identified issues, analyzed information and provided solutions to problems.
- Developed team communications and information for meetings.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Engineer
IHS India Parts Management Pvt. Ltd, MRO
Bangalore
05.2008 - 03.2011
- Creation/Extend/Change/Block/Unblock activities for Customer Master, Vendor & Supply Chain activities & also MRP setting in SAP
- Physical stock Segregation, Counting, Binning and Labeling of Materials
- Validating specification with respect to Data sheet as per standards
- Plant maintenance & identification of SAP Material codes against the materials
- QA/QC member for Online Master data activities
- Working as data steward for Data Cleansing, Enriching and Mastering
- Interacted with subject matter experts to develop training material and tools for personnel.
- Provided input to team lead regarding areas for process and procedural improvement.
Content Analyst
Bharati Infobuilders
Bangalore
12.2005 - 03.2008
- Data Cleansing, Enriching and Mastering MRO items with respect to global standards
- Validating specification with respect to Data sheet
- Improved operations through consistent hard work and dedication.
- Collaborated with team members to achieve target results.
Education
Bachelor of Engineering - Mechanical Engineering
PES College of Engineering
Mandya 04.2001 -
Skills
Master Data Management
undefinedAccomplishments
- Transitioned 2 projects which involves end to end Master Data for the World’s brewery companies, one of the top Non Alcoholic Beverage for US/UK customers involving from KT, Guided Production and Go-Live & involved in transitioning Alcoholic Beverage for Australia & New Zealand customers
- Travelled onsite (Manila) for transitioned current project based on geography (LATAM, EMEA, NA & APAC) for Vendor Master, Customer Master & Supply Chain
- Transitioned Data Harmonization project (40 region like Germany, United Kingdom, US, Australia & New Zealand etc..) from Ops to Analytics Ops, ~450M materials valued at $165M.
Timeline
Senior Manager
Genpact India
05.2022 - Current
Certified Lean Six Sigma
04-2022
Manager
Genpact India Pvt Ltd
04.2019 - 04.2022
Practice Lead
Prospecta Soft
04.2018 - 05.2018
Team Leader
Accenture Solutions
11.2015 - 10.2017
Manager
Genpact India
12.2011 - 11.2015
Senior Content Engineer
Utopia Inc
06.2011 - 12.2011
Engineer
IHS India Parts Management Pvt. Ltd, MRO
05.2008 - 03.2011
Content Analyst
Bharati Infobuilders
12.2005 - 03.2008
Bachelor of Engineering - Mechanical Engineering
PES College of Engineering
04.2001 -
Certification
Certified Lean Six Sigma
Interests
Travelling
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