ABHISHEK VERMA
Ghaziabad
Summary
Results-driven IT professional with expertise in AWS Migration and Jenkins, specializing in seamless system integrations and operational efficiency. Proven success at EXL Services in IAM management and Azure Web Services optimization, enhancing productivity through innovative solutions. Strong problem-solving and communication skills underpin a commitment to technical excellence and continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Programmer Analyst(SRE)
EXL Services
NOIDA
11.2021 - Current
- Managing Federation through AWS SSO and IAM Managing MFA, Azure AD & ADFS
- Working as a Site Reliability Engineer, handling the IAM part, LDAP, and manual onboarding of services.
- Created, configured, and managed robust, high-performing Azure Web Services platforms.
- Handling JIRA task
- Route53 configure and management
- Responded to customer emails, calls, and live chat regarding technical malfunctions and issues to fix remotely.
- Improving process and tools for normal, repetitive support tasks
- Coordinate with analysts, PMs, developers, sales team to improve and cater the requirements.
- •Reproduce and debug customer issues by creating different environments.
- Working with technical documentation, maintenance instructions, expanding the internal knowledge base
- Active participation in the launch of new services and/or non-standard integrations (prod-complex setup, assistance in carrying out operations within GoLive, monitoring)
Technical Support Analyst
HCL Technologies
New Delhi
06.2020 - 01.2021
- Company Overview: Vendor - Exprise IT Payroll.
- Managing the customer support department’s day-to-day functions.
- Installed and set up applications for clients to provide programs.
- Worked on Azure services like Event Hub, Policies, Virtual Machine, Load Balancer, and Domain Join Template.
- Delivering performance evaluations and following the disciplinary process according to company policy.
- Handling the password reset MFA issue.
- Provide IT support to international clients and incidents.
- Worked on server capacity issues, server decommission tasks, ESX host upgrade tasks, VM installation, severities, extensively worked on RCA, and server commission through SOE and templates.
Desktop Support Specialist
Intallis Services
New Delhi
04.2017 - 03.2020
- Handling JIRA and escalation.
- Provided remote support for Windows and Mac computers using several remote tools.
- AD and access-related issues.
- MFA client and access issue.
- Roles and access management.
- Kept up-to-date on the latest product, company, software, and system changes to stay knowledgeable for end users.
Technical Support Engineer
Pandaje Group
noida
02.2016 - 03.2017
- Efficiently performed troubleshooting through diagnostic techniques and pertinent questions
- Responded to customer emails, calls, and live chat regarding technical malfunctions and issues to fix remotely
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources
Education
DEV OPS - Cloud Computing
California Institute of Technology
Pasadena, California01.2023
MSC - IT
Swami Vivekanand Subharti University
Meerut, UP01.2022
B.A - language and Arts
Swami Vivekanand Subharti University
01.2016
Cloud computing -
HCL
01.2016
12TH - science with math
R.S.K.V. EAST VINOD NAGER
New Delhi01.2014
CBSE 10 - science
Bharti public School
New Delhi01.2010
Skills
- Azure SSO and MFA
- Software support on all the platforms of macOS
- Jenkins
- AWS Migration
- Handling JIRA onboarding issues
- Instance health monitoring
- Excellent Problem-Solving Skills
- Strong communication skills
- Github
- Lamda
- Route53
- AWS CDK
- Python
- Circle CI
- System Design
- AWS CODECommit
- ELS
- EKS
- Grafana
- Kubernetes build test
- Jenkin Management
- Automation
Websites
Certification
- Cloud Computing
- DEV Ops (Compilation)
Timeline
Programmer Analyst(SRE)
EXL Services
11.2021 - Current
Technical Support Analyst
HCL Technologies
06.2020 - 01.2021
Desktop Support Specialist
Intallis Services
04.2017 - 03.2020
Technical Support Engineer
Pandaje Group
02.2016 - 03.2017
DEV OPS - Cloud Computing
California Institute of Technology
MSC - IT
Swami Vivekanand Subharti University
B.A - language and Arts
Swami Vivekanand Subharti University
Cloud computing -
HCL
12TH - science with math
R.S.K.V. EAST VINOD NAGER
CBSE 10 - science
Bharti public School
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