Abhishek Yadav

• Installed new hardware and software solutions in accordance with company standards.
• Analyzed system logs for identifying potential issues with network components or user accounts.
• Established secure communication channels between remote offices using VPN technologies.
• Diagnosed complex networking problems through root cause analysis techniques.
• Performed troubleshooting and maintenance of hardware and software components, including servers, routers, switches, firewalls, and other network devices.
• Participated in meetings with vendors regarding purchase of new IT products or services.
• Monitored system performance to ensure availability of all services to users.
• Provided technical support for LANs, WANs, network segments, Internet connections, and intranet systems.
• Trained staff on how to use various computer systems effectively.

Associate System Engineer at Capgemini through Intap from 8th April 2019 – 21st August 2020

• Maintained queue of an average of 5-20 tickets per day, resolved tier 1-2 support issues

• Ensured swift ticket resolution and escalated issues to Tier 3 technician as necessary

• Visited client sites to resolve outstanding help desk tickets as needed

• Prepared and configured new laptops/workstations/thin clients to client specifications as assigned,

• Actively worked with hardware and software to resolve client issues in a timely manner

Desktop Engineer at zenith system solution from January 8th 2021 till present.

· Have worked on citrix XenServer

Worked on server when it is down

Have created new server by VMware

· Worked on firewall

· Responsible for all IT related work in company