Abhishek Verma
Manager - Operations
Jaipur,RJ
Summary
Results-driven aviation operations specialist with over 10 years of experience enhancing safety and customer satisfaction. Improved team cohesion and passenger experience through effective relationship management and problem-solving. Proficient in Amadeus and AIMS software, consistently prioritizing safety and service.
Overview
2
2
Languages
3
3
Certifications
11
11
years of professional experience
Work History
Manager - Operations
ADynamics
04.2026 - Current
- Directed operational strategies to enhance workflow efficiency across departments.
- Implemented process improvements that reduced turnaround time for project delivery.
- Mentored team members, fostering a collaborative environment and skill development.
- Analyzed performance metrics, driving data-informed decisions for resource allocation.
- Developed training programs to elevate team performance and ensure compliance standards.
- Cultivated relationships with stakeholders to support business growth and project alignment.
Manager: Training & Ops Administration
Top Crew Aviation LLP
03.2025 - 03.2026
- Overseeing daily ground training operations.
- Maintaining and preparing the instructor's monthly training rosters.
- Managing operational, administrative operations.
- Overseeing FTO (Flight Training Organization) development in Sikar, Rajasthan.
- Responsible for bringing automation to the training curriculum of the Academy.
- Preparing a daily overview of training progress.
- Maintaining the dashboard of instructors' productivity.
- Client management related to the development of FTO.
Senior Executive: Crew Tracking (Scheduling): Operations Control Centre (OCC)
IndiGo (Interglobe Aviation LTD)
09.2023 - 03.2025
- Ensured compliance with the IndiGo FDTL Scheme and the IndiGo Fatigue Risk Management Policy.
- Ensured crew member's legality to fly, and flights are crewed as per the required crew complement.
- Prepare an overview of the daily operation: act on any aircraft delays, diversions, or operational changes quickly and efficiently.
- Awareness about and making changes in case of any current and potential future issues with crew legality, as per FDTL regulations.
- Responsible and accountable for identifying safety risks in accordance with the risk assessment process, and ensuring that adequate risk mitigation steps are appropriately implemented in order to ascertain safety within the workplace.
- Excelled in operations recovery from IROP (FOG impact, diversions due to tech, safety, and medical issues), disruption management, and cost-efficient planning.
Career Well-being Break.
Self Employed
01.2022 - 08.2023
Cabin Crew
Air India LTD
10.2018 - 12.2021
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote a safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Customer Service Executive - Ramp
IndiGo (Interglobe Aviation LTD)
09.2015 - 09.2018
- Demonstrated exceptional customer service skills, resolving issues to enhance customer satisfaction and loyalty.
- Ensured compliance with safety and security regulations through strict adherence to company policies and procedures.
- Actively participated in training programs to enhance knowledge of airline operations, safety protocols, and customer service techniques.
- Completed comprehensive training in Amadeus software, gaining proficiency in airline reservation systems to effectively manage flight bookings and passenger inquiries.
Education
Bachelor Of Commerce - Econometrics And Quantitative Economics
University of Rajasthan
Jaipur06-2014
10+2 - Econometrics And Quantitative Economics
N K Public School
Jaipur06-2011
Skills
Process optimization
Team Leadership
Cross-functional teamwork
Time management
Attention to detail
Verbal & written Communication
Interpersonal skills
Relationship Management
Certification
Skyport / Skyspeed Check-in System
Interests
Keyboard, Cycling, Gardening, Driving
Personality
- A well-presented, articulate and confident & punctual individual.
- Leadership qualities that make me more productive, able to motivate others & have great vision.
- Willingness to learn: Staying updated with the changing trends in the industry and doing what's necessary to upskill myself.
- Ability to stay organized & calmly handles high-pressure situations without losing focus and quality.
- Ability to work in team and adapt to variable work styles of superiors and subordinates.
- Dependable person who can be entrusted with various tasks that comes with risks.
Timeline
Manager - Operations
ADynamics
04.2026 - Current
Manager: Training & Ops Administration
Top Crew Aviation LLP
03.2025 - 03.2026
Senior Executive: Crew Tracking (Scheduling): Operations Control Centre (OCC)
IndiGo (Interglobe Aviation LTD)
09.2023 - 03.2025
Career Well-being Break.
Self Employed
01.2022 - 08.2023
Cabin Crew
Air India LTD
10.2018 - 12.2021
Ramp Champ
08-2017
Load officer (A320)
04-2017
Skyport / Skyspeed Check-in System
10-2015
Customer Service Executive - Ramp
IndiGo (Interglobe Aviation LTD)
09.2015 - 09.2018
10+2 - Econometrics And Quantitative Economics
N K Public School
Bachelor Of Commerce - Econometrics And Quantitative Economics
University of Rajasthan