Abi Aldrin
Bangalore
Summary
Practiced business development executive with several years of experience strategizing on growth and development opportunities. Collaborates with professionals to understand client and broader market needs and trends, building procedures for sales associates and networking within industry to create avenues to increased business volume and company presence. Energetic executive expands company horizons through accurate understanding and successful engagement of client and industry direction.
Overview
5
5
years of professional experience
Work History
Business Development Executive US Tech Sales
Knowledgehut upGrad
Bengaluru
10.2022 - Current
- Built a robust pipeline of qualified leads seeking expertise in software development, cybersecurity, etc.
- Provided strategic consulting to existing clients, optimizing processes and maximizing ROI.
- Managed and mentored a team of 4-6 new hires, achieving monthly revenue exceeding 25L+ together.
- Spearheaded lead generation through cold calling and follow-up.
- Demonstrated consistent overachievement, exceeding both quarterly and annual sales targets by 120%.
- Pioneered B2B & B2C Tech course sales in the American region, establishing a strong presence through strategic team building, comprehensive training, and effective relationship management.
- Consistently achieved and surpassed quarterly sales quotas.
- Developed strong client relationships, serving as a liaison for inquires and post-sales support.
Senior Customer Support Executive
Firstsource Solutions Limited
04.2019 - 09.2022
- To help international customers with fresh sales any billing and cancellation queries both through inbound and outbound calls
- To make sure the platform is safe and better for customers
- To be customer centric while approaching for any help relating to their account during entire lifecycle starting from sale to retention
- Interacting with customers and clients for betterment and safety of accounts and transaction on platform
- Ensure less Charge back and Reinstate in order to maintain the image of the company for being the most customer centric company on earth.
Education
BBA - Finance
Kristu Jayanti College Autonomous
Bengaluru, KAHigh School Diploma -
Indiranagar Composite PU College
Bengaluru, KASkills
- Collaboration & Team work
- Critical thinking
- Sales & Marketing
- Relationship building
- Negotiation
- Verbal & written communication
- Presentation and Training
- Customer service
- Time management
- MS office
- MS Excel
- Lead generation
- CRM software proficiency
- Revenue Forecasting
- Lead Generation
- Salesforce
Languages
- English
- Kannada
- Hindi
- Malayalam
- Tamil
Accomplishments
- Received awards for consistently performing well by surpassing the targets with 100% quality with consistent in exceeding of sales targets.
- Received appreciation mails from clients and the supervisory staffs for the consistency in 100%.
- Have been recognized & awarded for NPS, FTR, Resolution and received high performer awards.
Timeline
Business Development Executive US Tech Sales
Knowledgehut upGrad
10.2022 - Current
Senior Customer Support Executive
Firstsource Solutions Limited
04.2019 - 09.2022
BBA - Finance
Kristu Jayanti College Autonomous
High School Diploma -
Indiranagar Composite PU College
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