Abid Ali
CUSTOMER RELATIONSHIP MANAGER
I 36 THOKAR NO 4 OKHLA VIHAR DELHI
Summary
Professional in financial services, well-versed in customer service management and customer relations. Proven ability to streamline processes and enhance client satisfaction through effective problem-solving. Known for collaborative approach and adaptability in dynamic environments, with skills in risk management and account analysis.
Overview
10
10
years of professional experience
3
3
Languages
Work History
ELITE RELATIONSHIP MANAGER
Kotak Mahindra Bank
06.2022 - Current
- managing portfolio of 350 clients.
- Identify business opportunities to increase brand and revenue from portfolio
- Stay in consistent touch with clients in order to keep them aware of new products and services.
- Met existing customers to review current services and expand sales opportunities.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
ASSISTANT MANAGER
ICICI Bank
01.2020 - 06.2022
- Opening new current, HUF and TASC account for the bank.
- Meet with costumers to assess needs and propose customized solutions.
- Delivered exceptional experience and maintained productive relationship with clients.
- Used knowledge of business cash management, treasury services, merchant services working to support client for growth of their business.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
CREDIT CARD SALES EXECUTIVE
Kotak Mahindra Bank
03.2016 - 12.2019
- Accurately filled out paperwork daily to ensure the credit card process was complete, to find out where we stood for the month on credit card.
- Documented all customers inquires and thoroughly quickly.
- Answered customer's questions about Credit Card.
- Coordinate with our manager to resolve customer's problems
- Maintained up-to-date knowledge of credit card products and industry trends, ensuring accurate information was provided to clients at all times.
- Developed strong rapport with potential customers through active listening and clear communication, increasing the likelihood of successful sales conversions.
Education
Bachelor of Science - Science
Ram Manohar Lohia Avadh University
Ayodhya 03-2012
Intermediate - Science
Sant Tulsidas Inter College Basthanwa
Basti03-2009
High School - Science
Sant Tulsidas Inter College Basthanwa
Basti 03-2007
Skills
Client relationship building
Dispute resolution
Teamwork
Listening skills
Customer service
Sales funnel management
Multitasking
Product and service knowledge
Additional Information
Mother name : Amirun Nisha
Father name: Taiyab Ali
Marital status : Married
Achievement
- Qualified for Channai cruise trip in life insurance business 2024.
- Got many award from zonal manager in general insurance business.
- Many more certificates into other business like assets, funding, mutual funds, etc.
Timeline
ELITE RELATIONSHIP MANAGER
Kotak Mahindra Bank
06.2022 - Current
ASSISTANT MANAGER
ICICI Bank
01.2020 - 06.2022
CREDIT CARD SALES EXECUTIVE
Kotak Mahindra Bank
03.2016 - 12.2019
Bachelor of Science - Science
Ram Manohar Lohia Avadh University
Intermediate - Science
Sant Tulsidas Inter College Basthanwa
High School - Science
Sant Tulsidas Inter College Basthanwa