Abilash Mohan
bengaluru
Summary
HR executive with a proven track record at Amazon, excelling in payment dispute resolution and employee engagement. Expert in process improvement, achieving significant enhancements in payment verification. Adept at managing sensitive data and conducting thorough investigations, ensuring compliance and fostering a positive workplace culture.
Overview
8
8
years of professional experience
Work History
HR executive MHLS
Amazon
09.2023 - 09.2025
- Manage sensitive employee data and conduct thorough investigations for AWAL cases.
- Handle complex payment investigations and tax-related inquiries for UK, ZAF and Ireland employees.
- Develop and implement process improvements for payment and benefits verification.
- Assisted in resolving employee relations issues through effective communication.
Senior Counsellor
College Dekho
08.2021 - 07.2023
- Led verification and validation processes for student applications.
- Managed high-value accounts and resolved payment-related disputes.
- Developed risk assessment protocols for application processing.
- Maintained 98% accuracy in documentation and verification procedures.
Accounts Receivable Process
Bounce
09.2019 - 03.2020
- Overdue, contacting customer and creating follow up to clear the outstanding amount.
- Conducted in-depth investigations of payment disputes and escalations.
- Managed account receivable processes and payment reconciliation
- Created and implemented follow-up protocols for outstanding payments.
Customer Service Specialist
Flipkart
bengaluru
07.2017 - 07.2019
- Handled complex customer escalations through multiple channels.
- Participated in pilot projects for refurbished products verification.
- Contributed to process improvement initiatives reducing case resolution time by 15%.
- Conducted root cause analysis for reopened cases.
- Assisted in creating training materials for improved customer engagement techniques.
Education
B.com Finance -
Vinayaka Missions
05-2017
Some College (No Degree) - Higher Education Administration
St.joseph
primary secondary education
Maharishi Vidya Madhir
Skills
- Payment Dispute Resolution
- Account Receivable Management
- Process Improvement & Documentation
- Payroll administration
- Data entry and management
- Aging reports analysis
- Report generation
- Employee engagement
- Payment investigations
- Compliance verification
Accomplishments
Recognized for process improvement initiatives in case management.
Consistently maintained top quality metrics in customer resolution.
Star performer for overall process contribution.
Timeline
HR executive MHLS
Amazon
09.2023 - 09.2025
Senior Counsellor
College Dekho
08.2021 - 07.2023
Accounts Receivable Process
Bounce
09.2019 - 03.2020
Customer Service Specialist
Flipkart
07.2017 - 07.2019
B.com Finance -
Vinayaka Missions
Some College (No Degree) - Higher Education Administration
St.joseph
primary secondary education
Maharishi Vidya Madhir