Summary
Overview
Work History
Education
Skills
Timeline
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Abirami Kanagaraj

Udumalpet

Summary

Dynamic Technical Production Support Engineer with a proven track record at Tata Consultancy Services Limited, recognized for enhancing system performance and minimizing downtime through proactive monitoring and incident management. Skilled in database operations and cross-functional collaboration, I excel in mentoring teams and streamlining deployment processes to drive organizational success.

Experienced with troubleshooting and resolving technical issues in production environments. Utilizes diagnostic tools and methodologies to ensure system reliability and efficiency. Track record of fostering team collaboration and adapting to dynamic operational needs to deliver consistent results.

Overview

9
9
years of professional experience

Work History

Support Executive – Level 2

Tata Consultancy Services (TCS)
08.2016 - 01.2020
  • Supported integration, diagnosis, and upkeep of identity and access management solution within banking enterprise applications via RSA IAM tools and protocols.
  • Coordinated Disaster Recovery (DR) planning, operations such as rollover, validation, and rollback, guaranteeing business readiness for IAM services hosted on Apache webserver, Apache tomcat, weblogic and Jboss, Linux and Solaris servers.
  • Assisted in migration of IAM tools version from RSA 6 to 7 and from IAM services hosted on solaris to Linux servers.

Migration Specialist

Tata Consultancy Services Limited
01.2021 - 06.2023
  • Assisted in migration of IAM tools version from RSA to Keycloak for banking enterprise applications.
  • Authored in-depth documentation for system configurations, migration documents promoting effective troubleshooting and accelerated onboarding and migration times.
  • Developed skills of junior engineers, instilling culture of continuous improvement and raising team productivity by 25% through tailored training and development programs

SME Team Leader

Tata Consultancy Services
06.2023 - Current
  • Supported integration, diagnosis, and upkeep of identity and access management solution within banking enterprise applications using keycloak, SAML and oauth2.0 IAM tools and protocols.
  • Evaluated and addressed security vulnerabilities within production environment servers on Webserver, Tomcat, Weblogic, Java, and Linux through rigorous audits and implementation of essential updates or patches via thorough pre-release application testing, significantly minimizing post-launch complications.
  • Managed resolution of more than 1,000 IAM system issues within SLA, elevating system uptime from 98% to 99.8%
  • Optimized work efficiency through implementation of automation tools and scripts.
  • Managed cross-functional team for implementation of predictive maintenance system, lowering downtime by 20% through proactive resolution of issues.
  • Implemented comprehensive incident management strategies minimizing disruption to business operations during system outages or failures.

Education

Bachelor - Information Technology

Government College of Technology
Coimbatore
01.2016

Skills

  • Identity Management Tools - Proficient in Keycloak and RSA
  • IAM Protocols : Proficient in OAuth 20, OpenID Connect, SAML, SCIM, LDAP, AD, and Kerberos
  • Monitoring Tools : Grafana, AppDynamics, and Splunk, New Relic, Akamai WAF
  • Other Tools - Confluence, Gitbash, Orace SQL, Postman, SOAP UI
  • Ticketing Tools - Service Now and JIRA
  • Programming/Scripting - SQL and PowerShell
  • Interpersonal skills
  • Operations management
  • Executive support
  • Customer-oriented
  • Team leadership
  • Analytical skills

Timeline

SME Team Leader

Tata Consultancy Services
06.2023 - Current

Migration Specialist

Tata Consultancy Services Limited
01.2021 - 06.2023

Support Executive – Level 2

Tata Consultancy Services (TCS)
08.2016 - 01.2020

Bachelor - Information Technology

Government College of Technology

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