ABIRAMI S
Project Manager
Ambattur
Summary
Certified professional with 8 years of experience in end-to-end project management and people management. Successfully worked in multiple domains such as telecom and infrastructure projects. Proven track record and superior time management skills to guide teams in delivering project objectives within time, resource, and budget constraints. Proficient in managing both standard and complex projects, with expertise in project management, stakeholder management, budgeting & IT procurement, vendor management, team management, and process management. In-depth knowledge of telecommunications infrastructure and technologies, including data networking (WAN/LAN, P2P, MPLS, Internet) and service delivery (wireline/wireless). Experience in circuit infrastructure service delivery and program/project governance. Open to learning new technologies and genuinely committed to delivering quality results and ensuring customer satisfaction.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Project Manager
Tata Communications Transformation Services
11.2021 - Current
- Delivered Multiple Complex projects on new site implementation, Site Migration, LAN/WAN upgrades, Data Centre Solutions & Site decommissions
- Arranging Kick-off, finalizing the Project Scope with customer and Senior Management
- Create a detailed work plan with milestones/stages, which identifies and sequences the activities involved to complete the project, Identify project risks and issues
- Day to day data and voice circuit operations management, support, and escalations
- Technical support (carrier networks & infrastructure)
- Work continuously to develop and improve global processes
- Primary escalation point for service assurance issues
- Support for carrier issues, circuit inventories, disconnects, database consistency
- Manage service delivery with each supplier on a daily/weekly basis in line with the individual suppliers contractual SLA's
- Provide a weekly circuit status report to management for pending circuit orders
- Ensure that the vendor response time and resolution time objectives are met as defined in the SLA
- Manage complex delivery solutions between internal departments, customers, and the carrier community
- Orchestrate internal technical reviews and designs for new carrier services
- Technical contact for all network related deliveries
- Problem Management of all carrier related known and unknown points of failure
- Carrier contract review and negotiations
- Cost management monthly reporting
- Use ServiceNow to track circuit requests, maintain circuit details, and provide various reporting
- Cost saving initiatives, tracking and management
- Designing, configuring, and supporting Compliance needs including Routing/Switching changes for enterprise customers
- Coordinate with field support engineers and Project Managers to plan and execute complex multi phased changes to the customer network
- Configuration and inventory management using existing customer tools
- Interface with the customer architects, implementation mangers, vendors, operations, other engineering team and account team members to gather requirements for work orders
- Prioritize and engage on multiple projects based on Urgency
- Can be assigned to multiple complex accounts encompassing a wide range of technical feature sets
- Ensuring service delivery for Managed router services, (Router procurement as per design and infra requirements)
- Handled provisioning and circuit delivery (Fixed line services) process and provided
- Responsible for planning the project which involves analyzing the service request, providing the solution and the cost associated in a Solution Proposal template
- Develop a project schedule that effectively allocates the resources to the activities
- Execute the project milestones according to the project plan
- Monitor the project progress and ensure the successful completion of the project
- Review the quality of the work completed on a regular basis to ensure the delivery quality and to maintain project standards
- Handling escalations controlling project variance through Root cause analysis and corrections
- Ensure all project and financial records for the project are up to date
- Work towards continual improvement by implementing corrective action plans based on performance analysis, lessons learned, project archives at the closure of each project
Project Coordinator
SPOC TECHNOLOGY SOLUTIONS PVT LTD
03.2019 - 11.2021
- Handling of multiple projects throughout the Management lifecycle across all phases of development from Initiating, Planning, Executing and Closing related to IT network infrastructure
- Responsible for providing end to end LAN/WAN/WLAN/LYNC/SIP/Servers/Data Centre Solutions
- Technologies handled include Routers, Switches, Wireless Access Points, PBX, and LYNC
- Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures
- Organizing, attending, and participating in stakeholder meetings
- Documenting and following up on important actions and decisions from meetings
- Preparing necessary presentation materials for meetings
- Ensuring project deadlines are met
- Determining project changes
- Providing administrative support as needed
- Undertaking project tasks as required
- Developing project strategies
- Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project
- Assess project risks and issues and provide solutions where applicable
- Ensure stakeholder views are managed towards the best solution
- Chair and facilitate meetings where appropriate and distribute minutes to all project team members
- Create a project management calendar for fulfilling each goal and objective
Technical Support Engineer
HCL TECHNOLOGIES
07.2014 - 03.2016
- Handled the tasks of providing technical support on the given products to the customers via phone and email
- Undertaken responsibilities of analyzing and solving problems of minimal to moderate complexity under the instructions of team leads and management
- Responsible for achieving and maintaining call statistics like number of calls answered, number of cases closed, or issues resolved
- Remote Monitoring of Elevators in the European Countries
- Configuring the Data connectivity for the Elevators and ensure the data input is correct
- Maintaining the Database of the Elevators
- Giving call outs to the Elevators
- Contact the unit frontline for the information when required
- Manually analyzing the current maintenance status of the Elevators and log issues and discuss with or escalate to Team leader
- Handle the tasks of publishing articles on elevator technical support issues
- Provide technical consultation on current and proposed systems to the clients
- Perform responsibilities of documenting technical cases, recommendations, and resolutions in the CRM system
- Support process improvements and harmonization activities
- Perform all other tasks assigned by team leader, manager relating to reporting and other KRMSC process
Education
MBA -
Madras University
01.2022 - 01.2024
BCA - undefined
Idhaya college for women
01.2011 - 01.2014
Hr. Sec - undefined
Sri.K.G.S.Hr. Sec.School
01.2009 - 01.2011
S.S.L.C - undefined
Raj Vidyalaya Metric school
01.2008 - 01.2009
Skills
Project Management Expertise
Accomplishments
- Received Bravo award for balancing business and customer requirements.
Disclaimer
I hereby declare that the above furnished are true to the best of my knowledge and belief.
Professional Highlights
- Comprehensive knowledge of administration and Data connectivity
- A result-oriented and certified professional with an experience of around 8 years in end-to-end project management and people management have worked in multiple domains like Telecom and Infrastructure projects.
- With a proven track record and superior time management skills, it is easy to harness the skills in faster and more complex project executions by guiding the team to deliver the project objectives within time, resource, and budget constraints.
- Proficient in managing multiple standard and complex projects.
- Proven skills on Project management, Stakeholder management, Budgeting & IT procurement, Vendor management, Team management & Process management.
- Telecom expertise, In-depth knowledge of Telecommunications infrastructure and technologies, specifically with a focus and understanding of data networking (WAN/LAN, P2P, MPLS, Internet)/service delivery (Wireline/wireless) Circuit infrastructure service delivery - Run program & project governance - share project business updates.
- Open to learn any new technologies with genuine commitment to quality and customer satisfaction.
- Currently associated as Senior Customer Service Executive - Program Management in TCTSL (Tata Communications Transformation Services Limited), Chennai.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MBA -
Madras University
01.2022 - 01.2024
Project Manager
Tata Communications Transformation Services
11.2021 - Current
Project Coordinator
SPOC TECHNOLOGY SOLUTIONS PVT LTD
03.2019 - 11.2021
Technical Support Engineer
HCL TECHNOLOGIES
07.2014 - 03.2016
BCA - undefined
Idhaya college for women
01.2011 - 01.2014
Hr. Sec - undefined
Sri.K.G.S.Hr. Sec.School
01.2009 - 01.2011
S.S.L.C - undefined
Raj Vidyalaya Metric school
01.2008 - 01.2009
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