Abirava Chanda
Durgapur
Summary
Overall, with 9 years of experience, I am an accomplished, growth-focused professional with over 5 years of dynamic sales experience across multiple industries. Equipped ◦ steadfast commitment to customer service excellence to enhance customer experience, maximize satisfaction, propel retention, achieve/exceed sales goals, and increase business revenue. Possess superb abilities to develop and maintain a high level of product knowledge, to persuasively promote them to existing and potential customers.
Overview
9
9
years of professional experience
Work History
Store Manager
Reliance Retail Limited
Jeypore, Koraput, Odisha
07.2022 - Current
- Prepared monthly reports on sales figures, expenses, profits.
- Planned special promotions or discounts based on market trends.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Developed relationships with suppliers to negotiate better prices.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Identified opportunities for cost savings through waste reduction initiatives.
- Updated POS system with new products and promotional offers.
Assistant Store Manager
Biba Apperals private limited
Behrampur ,WestBengal
10.2021 - 07.2022
- Customers service.
- Handle complaint from customers.
- Inventory handle.
- Conduct employee performance review.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Department Manager
Vishal Megamart
Narayanapur, WestBengal
05.2021 - 10.2021
- Looking after target & KPI achievement of the store.
- Handling customers and verious store operations including cashier and commercial.
- Manpower Handling .
- Looking after customer service desk (CSD)
- Developed promotional campaigns to increase brand recognition in target markets.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Ensured compliance with all safety regulations in the workplace.
Sales Associate
Reliance Retail Limited
Durgapur, WestBengal
04.2016 - 05.2021
- Looking after target vs achievements.
- Manpower handling
- Online distribution channel( Ajio Business).
- Creating P.O. for commercial.
- Looking after customer service desk( CSD).
- Experience of New Store Opening( NSO) opening
Education
B.Com - University of Calcutta
Herambachandra College
Kolkata 08-2007
West Bengal Council of Higher Secondary Education
St.Xavier's School
Haldia 07-2004
Matriculation - Madhyamik Pariksha( Secondary Education)
St.Xavier's School
Haldia 05-2002
Skills
- Sales Management
- Revenue growth
- Customers service
- Customers need analysis
- Conflict resolution
- Work ethic & professionalism
- Effective Sale processes
- Persuasive selling approach
- Promotional planning
Achievement
- Bengal U-15squad.
- Played School Bengal U-16 Vinoo Mamkad Trophy.
- Played School Bengal U-19 C.K.Naidu Trophy.
- Played 1st division cricket in D.K.S club for 6yrs.
Interest
- Cricket
Languages
Bengali
First Language
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Store Manager
Reliance Retail Limited
07.2022 - Current
Assistant Store Manager
Biba Apperals private limited
10.2021 - 07.2022
Department Manager
Vishal Megamart
05.2021 - 10.2021
Sales Associate
Reliance Retail Limited
04.2016 - 05.2021
B.Com - University of Calcutta
Herambachandra College
West Bengal Council of Higher Secondary Education
St.Xavier's School
Matriculation - Madhyamik Pariksha( Secondary Education)
St.Xavier's School