NIKETA SINGH

• Responsible for achieveing overall branch targets and ensuring branch profitability
• Orchestrated daily branch operations, encompassing cash management, staff scheduling, and customer service, ensuring operational excellence
• Maintained stringent adherence to regulatory compliance standards through regular audits and corrective actions, ensuring transparency and integrity
• Cultivated and nurtured relationships with high-value clients, effectively addressing their financial needs to drive satisfaction and loyalty
• Actively engaged in branch sales initiatives, employing cross-selling strategies to drive revenue growth and meet sales targets
• Provided leadership and support to branch staff, fostering a collaborative work environment conducive to individual development
• Contributed insights and recommendations to strategic planning efforts based on market analysis and performance data
• Identified and mitigated operational risks within the branch, ensuring the safety and security of staff and customers
• Implemented efficiency-focused initiatives to optimize branch processes and enhance the overall customer experience
• Review daily periodic reports and take proactive action to ensure profitable and ethical business.

Responsible for management of day to day operations of the branch
Ensuring efficient daily operations of a branch, including lending product sales and customer service in accordance with bank objectives.
Strict adherence to prescribed processes, audit and regulatory requirements.
Timely authorization and checking CRO/BDE/GLO system input for customer transaction/service request.
Ensure proper upkeep of branch premises and assets including safety and security.
Customer complains management and ensuring resolution of all complaints within TAT.
Proficient in Branch Banking services, Ensuring timely processing of transactions and tracking suspicious transactions.
Performing due diligence for prevention of any fraud/risk involved in various transactions..

• Increased branch sales performance through effective training and coaching of team members.
• Managed a diverse portfolio of high-net-worth clients, ensuring their unique financial needs were met.
• Implemented efficient operational processes, improving overall branch productivity.
• Mentored junior staff members on effective relationship management techniques, boosting overall team performance.
• 6 months with Kotak Mahindra Bank as Senior lead Relationship Manager.
• Use to handle branch 3 RO'S.
• Handling branch customers, taking care of their service and business portfolio.
  Overall handling 400 mapped customers
  Acquiring new CURRENT ACCOUNT & SAVINGS ACCOUNT from branch catchment area.
• Record and track all engagement activities through the CRM systems.Achieve targets as assigned by the organization on a monthly basis.
• Enrich relationships and garner higher wallet share through customer engagement activities and increase customer stickiness by offering corporate banking products like Tax payment, Internet Banking, trade products, CMS etc.
  Managing the High Net Worth customers of the Bank
  Achieving the Business targets assigned in terms of cross selling, enhancing and upgrading the High Net Worth relationships
  Ensuring the highest levels of service to the High Net Worth customers, Providing Financial planning & Investment Advise.
• Acquisition & Servicing of High Net Worth customers.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• 7 years experience with ICICI BANK 3 years with credit card operations manager
• 1 year experience of virtual banking officer in retail liability
  1 year experience of Senior management escalation manager, Use to handle senior management escalations through call as well as through email
  2 Years experience of Retail Branch Banking as a senior Lead privilege banker.
• Team leading experience of handling 15 people for 2 years
  Identify and cultivate potential clients to expand business opportunities Thoroughly research and nurture client relationships to foster trust and loyalty Develop growth strategies balancing financial objectives and customer satisfaction.
• Effectively manage existing client relationships while actively seeking new prospects,Arrange and conduct productive business meetings to drive growth and engagement
  Promote company products/services by addressing client needs and goals.
• Align efforts with branch requirements to meet organizational objectives.
• Proactively reach out to potential clients through targeted outreach initiatives.
• Achieve revenue targets through strategic sales initiatives and market insights, analyze portfolio and mitigate risks to ensure financial stability.