ABISHEKE RAJADURAI
Chennai
Summary
Professional with extensive experience managing digital lending products, including personal and MSME loans, through mobile and internet banking.
Experienced in optimizing business procedures in all operational areas to support growth, profitability, and efficiency objectives. Achievement-oriented and proactive manager with a disciplined mentality.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Deputy Manager - Digital Lending
City Union Bank
Chennai
05.2024 - Current
- Manage and monitor digital lending products like personal loans, MSME loans, gold loans, etc., offered through mobile banking, internet banking.
- Coordinate with credit and risk teams to align digital lending policies with bank norms and RBI guidelines.
- Handle issue tickets, performance bugs, and system upgrades.
- Track key metrics: loan volumes, approval/rejection ratios, TAT (turnaround time), delinquencies, NPA trends.
Branch Development Manager
City Union Bank
Chennai
05.2022 - 05.2024
- Managed daily operations of a team of 8 Employees and ensured compliance with bank policies.
- Collaborated with departments to streamline communication and workflow.
- Performed sales consultations and educated clients on products and services.
- Resolved customer inquiries and issues promptly and professionally.
AML Analyst
City Union Bank
Chennai
08.2020 - 04.2022
- Analyzed customer transactions for suspicious activity in financial operations.
- Monitored compliance with regulatory requirements and internal policies.
- Reviewed and investigated alerts generated by transaction monitoring systems.
Branch Relationship Manager
City Union Bank
Dindigul
01.2018 - 07.2020
- Developed strong client relationships through personalized banking solutions.
- Managed client accounts to ensure satisfaction and retention.
- Assisted clients with loan applications and credit inquiries.
- Resolved client issues promptly to enhance overall service experience.
Education
Bachelor of Technology - Mech - Aero
Sastra University
Thanjavur 07.2013 - 06.2017
Christ The King Matric Hr.Sec Schooll
KumbakonamSkills
- Customer Relationship Management
- Operations Management
- Staff supervision
- Sales and marketing
Languages
Tamil
First Language
English
Advanced (C1)
C1
Certification
- CAIIB
- Certification in Digital Banking & Ethics
- Professional Banker in Credit from IIBF
- Risk Management Level - I from IIBF
- Certification in Prevention of Cyber Crime and AML/KYC from IIBF
- Certification in Micro Finance and Rural Banking from IIBF
Timeline
Deputy Manager - Digital Lending
City Union Bank
05.2024 - Current
Branch Development Manager
City Union Bank
05.2022 - 05.2024
AML Analyst
City Union Bank
08.2020 - 04.2022
Branch Relationship Manager
City Union Bank
01.2018 - 07.2020
Bachelor of Technology - Mech - Aero
Sastra University
07.2013 - 06.2017
Christ The King Matric Hr.Sec Schooll