
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
• Prepare and implement annual sales strategy for Key Accounts (FMCG, Telecom, Dotcom & Lifestyle) Primary focus on selling FCT deals, work on additional revenues thru NFCT - Concept Selling & activations Guide the sales team by developing, implementing and monitoring progress of the quarterly sales targets.
• Identify, develop and implement strategies to build the concept of integrated sales as a category with the advertisers and agencies.
• Conduct competition mapping surveys with a view to benchmark properties, investments, and trends.
• Prepare and implement annual sales strategy for Key accounts (FMCG, BFSI, Telecom & Auto clients) Recommend improvements in processes and executions basis market feedback & trends.
• Conceptualize and implement opportunities and motivate team to sell the idea Identify the seasonal patterns / trends specific to the area / city of operation.
• Identify customized opportunities (Built by the planning team) that could be sold targeting these consumers.
• Developing relationships with key decision makers in target organizations for managing business development.
• Handling top HNI’s like Celebrities, politicians, Corporates and industrialists (CXO Levels only) ensuring maximum Customer Satisfaction by providing timely clarification of queries
• Cross selling of VAS, new Handsets, Dongles, Pre and Postpaid connections & Number Portability (MNP)
• Led & groomed the team, provided inspirational leadership, reviewed performance with regular
feedbacks to enhance productivity, while attaining volume targets & new milestones
• Appointed as Network SPOC for Mumbai circle for HNI Team Ensure the adherence to the payment collection / outstanding as per company policies. (SPOC for HNI Team).
• Dealt with HNI clients, celebrities and top corporates regarding the Amex Platinum Membership
cards while attaining volume targets & new milestones (CXO Level interactions)
• Identifying prospective clients (HNI) & build database.
• Making corporate presentations to prospective clients.
• Fostered healthy relationships with clients, enhanced customer satisfaction level and generated revenue.
Corporate Communications
Sales management
Cross-functional Team Coordination
Project Management
Business Administration
Advertising and marketing
Verbal and written communication
Recruitment
New Business Development
Organizational Development
Leadership and team building
Customer Relationship Management
Contract Negotiations
Customer Retention
Account Management
Vendor Sourcing
P&L Management
Relationship Building
Time Management
Interpersonal Skills
Strategic Planning
Process Improvements
Skilled negotiator
Training and coaching
Team Leadership
Staff Motivation
Vendor Negotiations
Networking abilities
Administrative Skills
Team Player
Problem Resolution
Performance Improvement