Nemisha Pareek
Mumbai
Summary
Dynamic professional with 12 years of experience and a strong background playing a vital role in developing, managing, growing and retaining key accounts for various organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing under high-pressure and deadline-driven environments.
Overview
12
12
years of professional experience
Work History
Deputy General Manager of Sales
Jify
12.2022 - Current
- Set and achieve the company's sales goals and objectives
- Provided exceptional customer service to ensure customer satisfaction.
- Develop, implement and manage sales and customer service policies and procedures
- Analyze the competitive marketplace to identify trends and opportunities
- Represent the company at industry events and conferences
- Provided training sessions for customers on how best utilize the company's products or services.
- Established strong relationships with clients through regular communication and follow-up activities.
- Sought out opportunities for upselling additional products or services to existing customers.
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Utilized CRM tools to analyze key account data and generate reports for internal and external stakeholders.
- Increased product sales through targeted marketing campaigns.
- Managed account portfolios, keeping detailed records of account activities, transactions, and progress.
Senior Key Account Manager
Zomato
06.2018 - 12.2022
- Ensuring that Zomato has the most comprehensive selection of restaurants by signing up the target merchants
- Analyze data and ensure the month-on-month growth of your merchant business
- Contracting, billing/ invoicing, payment collection, result tracking and troubleshooting
- Handling 250 Clients generating monthly business of 16 Cr with 14 Lac ad sales target
- Leading the Dining business and Loyalty program (Zomato Pro)
- Drives new programs and product launches for the Jaipur region
In Market Host Acquisition Specialist
Airbnb
09.2016 - 06.2018
- Growth @ Jaipur & peripherals/vacation markets as per global Airbnb quality standards
- Analyzing & bench-marking existing supply & demand to identify growth opportunities
- Hyper local initiatives and projects, planning and executing locally relevant partnerships
- Execute marketing campaigns & organizing host meet-ups to grow Airbnb community in India
- Meet and exceed key performance metrics and targets for individual markets
Centre Manager
Meritnation.com
08.2015 - 09.2016
- Managing the profit centre, optimize revenue, sales and marketing orientation, asset utilisation and delivery management
- Handling a team of Marketing executive, Counselors,Faculties etc
- Rostering of Faculty, Resource utilization (Classroom and Faculty), Batch Formation, Facilitating
- Managing, Organisation & Supervision of events
- HO level functional follow ups, coordination, closure of operating issues to run smooth centre operation
- Responsible for Team Training, Development, Engagement and Growth, Control attrition in the team
Duty Manager
Taj Hotels
07.2012 - 08.2015
- To ensure smooth and efficient operations in all sections of the lobby, which includes Front Desk, Club, Concierge, Bell Desk, Main Porch, Business Centre, etc
- Issues ,Guest key control , Handovers & Closures of shifts )
- Responsible to create / modify the SOPs if needed
- To meet and greet the VIPs on arrival and see that the special requests are taken care off
- To keep a check on the guest registration procedures and see that all the legal formalities are adhered to
- To investigate and handle all guest and employee incidents and accidents and report them to the Main
- To maintain the cordial work atmosphere both intra and inter departmentally
Education
Bachelor's degree - Hotel Management
I H M Jaipur
01.2012
High School -
Seedling Public School, Jaipur
01.2009
Skills
- Strategic Partnerships
- Corporate Sales
- Customer Relationship Management (CRM)
- Customer Service Management
- Team Leadership
- Client Relations
- Business Development
- Sales
- Account Management
- Corporate Communications
- Report Analysis
- Customer Retention
Timeline
Deputy General Manager of Sales
Jify
12.2022 - Current
Senior Key Account Manager
Zomato
06.2018 - 12.2022
In Market Host Acquisition Specialist
Airbnb
09.2016 - 06.2018
Centre Manager
Meritnation.com
08.2015 - 09.2016
Duty Manager
Taj Hotels
07.2012 - 08.2015
Bachelor's degree - Hotel Management
I H M Jaipur
High School -
Seedling Public School, Jaipur
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