Abit Joy
Relationship Manager
Dubai
Summary
Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.
Overview
8
8
years of professional experience
Work History
Relationship Manager
CSB BANK LTD
07.2024 - 12.2024
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
Relationship Officer
ESAF SMALL FINANCE BANK LTD
11.2023 - 06.2024
- Provided financial advice to clients based on their needs and goals.
- Assisted customers in opening new accounts and resolving any queries or issues they had.
- Managed client communications related to daily transactions, service delivery and operational controls.
Assistant Manager
AXIS BANK LTD
05.2021 - 10.2023
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
Senior Corporate Agency Manager
HDFC LIFE INSURANCE LTD
09.2019 - 12.2020
- Reviewed reports from various departments to assess overall operational effectiveness.
- Developed strategies to increase efficiency within the organization.
- Reviewed completed work to verify consistency, quality, and conformance.
Senior Relationship Manager
EDELWEISS TOKIO LIFE INSURANCE LTD
05.2017 - 05.2019
- Identified new business opportunities through market research and analysis.
- Drafted proposals outlining product features and benefits for prospective customers.
- Resolved customer inquiries or complaints promptly and efficiently in accordance with established guidelines.
- Developed and managed a portfolio of existing clients to ensure long-term customer relationships.
Education
B.COM -
Christ College
Thrissur, Kerala04-2015
12th State Board -
St. Mary's Higher Secondary School
Thrissur, Kerala04-2012
10th State Board -
St. Antony's Higher Secondary
Thrissur, Kerala03-2010
Skills
- Team leadership
- Analytical problem solving
- Deadline management
- Attention to detail
- CRM proficiency
- Customer relationship management
- Client relationships
- Excellent communication
Languages
- English
- Malayalam
- Hindi
Personal Information
- Passport Number: C 4839316
- Notice Period: Immediate Joiner
- Date of Birth: 09/06/1994
- Visa Status: Visiting Visa
Timeline
Relationship Manager
CSB BANK LTD
07.2024 - 12.2024
Relationship Officer
ESAF SMALL FINANCE BANK LTD
11.2023 - 06.2024
Assistant Manager
AXIS BANK LTD
05.2021 - 10.2023
Senior Corporate Agency Manager
HDFC LIFE INSURANCE LTD
09.2019 - 12.2020
Senior Relationship Manager
EDELWEISS TOKIO LIFE INSURANCE LTD
05.2017 - 05.2019
B.COM -
Christ College
12th State Board -
St. Mary's Higher Secondary School
10th State Board -
St. Antony's Higher Secondary
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