ABLE MP
Bangalore
Summary
Experienced Compliance Management professional with 11 years in Risk Assessment and AML. Demonstrated success in optimizing operations, driving business growth, and increasing profitability through effective process enhancements. Proficient in leading teams of operations managers, trainers, and compliance analysts, with strong abilities in data interpretation and communication to support strategic decision-making
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Risk Manager
Amazon
Bengaluru, KA
07.2022 - Current
- Led a team of 55 employees in operations, including five Senior Managers and 45 Senior Risk Specialists
- Launched Vendor Risk Investigation program by drafting SOPs, ensuring operational readiness, and setting goals for reporting metrics
- Defined program goals and operational metrics for 2023 and 2024
- Implemented cost-cutting initiatives through Lean project, resulting in 40% reduction in costs
- Implemented risk controls for 18 payment instruments and four Amazon products,enhancing compliance and operational efficiency
- Managed one CEO and 16 legal escalations successfully, resolving issues and mitigating risks effectively
- Collaborated closely with internal audit teams to identify gaps in controls and recommend appropriate remediation actions.
- Streamlined reporting process for timely delivery of accurate risk-related data to senior management and regulators
Compliance Manager II (Program and Operations Manager)
Amazon
10.2020 - 06.2022
- Launched Risk and Compliance program to monitor and report bad actor sellers in US, EU/UK, and Singapore,contributing to filing of 1100 suspicious activity reports (SAR) and suspicious transaction reports (STRs)
- Launched Anti-Money Laundering (AML) learning series for suspicious activity monitoring (SAM) program for 226 employees
- Partnered with business analytics team to launch six rules for seller monitoring, the machine learning model, and the business performance dashboard
- Responsible for reviewing escalations at the legal and senior leadership levels and serving as the final approver of SOPs and guidance documents
- Partnered with Legal, Infosec, Ops, GPO and Compliance officer team to outsource Singapore Operations to Bangalore
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance
- Defined and developed policies and procedures for consumer reporting and privacy practices
Senior Training Specialist (Global Compliance Training Functional Lead)
Amazon
06.2017 - 09.2020
- Collaborated with program and operations teams to successfully launch the Suspicious Activity Monitoring (SAM) program for Amazon Payments Europe (APE) and Amazon Payments United Kingdom (APUK)
- Trained 655 employees on risk and compliance investigations
- Developed SOP for SAM Gift Card program, designed new hire curriculum, conducted training sessions, and launched SAM GC process in Costa Rica during a one-month international assignment
- Led the launch of Enhanced Due Diligence (EDD) and Periodic Enhanced Due Diligence (P-EDD) programs by drafting SOPs, defining operational metrics, contributing to goals, developing curriculum, and conducting training sessions
- Developed customized e-learning modules for remote employees, expanding access to vital training resources
- Mentored junior trainers, enhancing their skills and increasing team efficiency
Senior Risk Investigation Specialist
Amazon
06.2013 - 05.2017
- Collaborated with operations management to reduce Amazon Payments' chargeback rate by identifying controllable and non-controllable defects, achieving a 23% reduction
- Supported Denied Party Screening(DPS), Know Your Customer(KYC), Enhanced Due Diligence(EDD), and conducted buyer and seller risk investigations
Education
MBA - Finance
Pondicherry University
Bengaluru, KA05.2017
Bachelor of Commerce - Finance
Christ University
Bengaluru, KA05.2013
12th - Commerce
Christ Junior College, Bangalore
Bengaluru, KA04.2010
10th -
Christ School
Bengaluru, KA03.2008
Skills
- Compliance Monitoring
- Risk Mitigation
- Operational risk management
- Root Cause Analysis
- Project management
- Anti money laundering
- KYC
- Goal Setting
Certification
- Certified Anti Money Laundering Specialist (CAMS)
- Lean Six Sigma Green Belt certified
- Completed certification course on Project Management conducted by MSME
- Completed certification course on Entrepreneurship and Small Business Management
- Certified as part of trainer development program
- Tally ERP9
Affiliations
- Certified Anti Money Laundering Specialist (CAMS)
Timeline
Senior Risk Manager
Amazon
07.2022 - Current
Compliance Manager II (Program and Operations Manager)
Amazon
10.2020 - 06.2022
Senior Training Specialist (Global Compliance Training Functional Lead)
Amazon
06.2017 - 09.2020
Senior Risk Investigation Specialist
Amazon
06.2013 - 05.2017
MBA - Finance
Pondicherry University
Bachelor of Commerce - Finance
Christ University
12th - Commerce
Christ Junior College, Bangalore
10th -
Christ School