Aboli Shah

Digital Transaction Disputes : IMPS and UPI

• Taking appropriate action on the customer complaint of IMPS and UPI .
• Handling BO/RBI/MD/Nodal escalations
• Marking lien in beneficiary account to recover dispute and fraud transactions against request received from Remitter Bank via network portal or email.
• Crediting recovered amount to remitter account from beneficiary Bank via finacle system.
• Dealing with different stakeholders for quick resolutions of issues
• Supporting new hires in their training and coaching to enhance their skills.

• Played a pivotal role in settled the fraud transactions claim such as fraud happened on cards- Ecom fraud , POS fraud and ATM transaction fraud in Axis Bank.
• Coordinated with Nodal team, customer care team, and legal and risk team for the implementation of new guidelines regarding fraud .
• Handling Nodal and MD escalations.

• Raised complaints to insurance complany to settled the insurance claims
• Co ordinating with Insurance team to settled the personal insurance claims within TAT.

• Managed travel card frauds and prepared modus operandi submitted to the RBI.

• Contacted defaulter customers for credit card recovery and marked lien on savings accounts.

• Provided General Insurance (HDFC ERGO) to HDFC BANK customers and cross-sold various banking products.