Abrar Ahmad Nath
Structural Engineer
Srinagar,CH
Summary
Versatile engineer with a robust background at Convergys and Ambara Construction, excelling in technical support and civil structural engineering. Demonstrated success in mentoring, enhancing project efficiency by over 30%, and expertise in structural analysis and construction management. Skilled in fostering client relationships and driving innovative solutions.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Technical Support Engineer
Convergys
04.2023 - 08.2024
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented faults and bugs for referral to development staff for use in updates.
Civil Structural Engineer
Ambara Construction
08.2021 - 02.2023
- Strengthened professional network connections with clients, vendors, regulators, permitting agencies for better coordination across all stakeholders involved in a project lifecycle.
- Enhanced project efficiency by coordinating with architects, contractors, and clients to exchange vital information.
- Reduced construction costs by optimizing structural systems and materials selection for multiple projects.
- Enhanced team productivity levels through proactive identification of bottlenecks in workflows and implementing process improvements accordingly.
- Facilitated efficient project execution by maintaining clear documentation of design calculations, drawings, and specifications.
- Supported the development of junior engineers by providing mentorship in technical knowledge and best practices.
- Assisted in winning new business opportunities through active participation in proposal development activities focused on showcasing the firm''s technical capabilities and expertise in the field of Civil Structural Engineering.
Education
Bachelor of Civil Engineering - Civil Engineering
Visvesvaraya Technical University
Bengaluru, India 04.2001 -
Skills
Application installations
Hardware upgrades
Debugging
Technical expertise
Construction management
Structural analysis
Proficiency in concrete construction
Sustainable design
Safety analysis
Engineering support
Certification
CypeCAD
Timeline
Technical Support Engineer
Convergys
04.2023 - 08.2024
CypeCAD
01-2022
Civil Structural Engineer
Ambara Construction
08.2021 - 02.2023
AUTOCAD
03-2020
SKETUCHUP
03-2020
Bachelor of Civil Engineering - Civil Engineering
Visvesvaraya Technical University
04.2001 -