Achu Mary Cyriac
Summary
Dynamic Relationship Manager with IDBI Bank Ltd, skilled in transaction banking and customer relationship management. Achieved seamless onboarding for 60+ corporate clients, enhancing liquidity management. Proven leader in compliance and risk management, fostering team development and process improvements to drive operational excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Relationship Manager, CMS and GBG
IDBI Bank Ltd
Kochi Zone
08.2021 - Current
- Onboarded and implemented CMS solutions for 60+corporate clients streamlining receivables, payments and liquidity management
- Successfully reduced implementation TAT through close coordination with product, operations and IT teams.
- Adept at analyzing client requirements, structuring customized CMS solution and ensuring seamless onboarding of client.
- Ensured proper service delivery and proactive issue resolution.
- Conducted trainings and presentations for officers to improve product awareness
- Active participation in campaigns and increase penetration of CMS products
- Timely submission of compliance/reports/MIS to auditors / Top Management
Services and Operations Manager
IDBI Bank Ltd
Tirupur
06.2019 - 07.2021
- Managing the day today working of the Branch and Overall Branch Administration.
- Leading and delegating the jobs and responsibilities to staff for smooth working and high profitability.
- Maintained 100 % compliance with KYC, AML and internal audit standards and ensured good audit rating and zero major operational lapses.
- Conducting periodic customer meeting to understand the level of customer satisfaction and areas of improvement required for better growth.
- Ensured timely submission of reports / MIS to Auditors, Regional Office/Zonal Office
- Managed Gold Loan portfolio of the branch and ensured over achievement of targets
TSE, CSE and Services and Operations Manager
IDBI Bank Ltd
Kottayam
07.2011 - 09.2018
- Accurately handled daily cash transactions ensuring zero discrepancies
- Promoted and cross-sold savings, current accounts and third-party products
- Processed customer request including account opening, deposits, remittances, fund transfers with accuracy
- Trained and guided junior staff on cash management, compliance and customer service best practices
Education
PGDM - Finance and HR
Rajagiri Business School
Ernakulam01.2011
B.Com -
Baselius College
Kottayam01.2009
Skills
- Branch Operations and Audit Compliance
- Customer Relationship Management
- Transaction banking and Digital Solutions
- Team leadership and staff training
- Risk Management and KYC /AML Compliance
- Process improvement and TAT reduction
Certification
JAIIB Certification
Training Programs Completed
- Customer Service, Jawaharlal Nehru Institute of Banking and Finance (JNIBF), Hyderabad, Telangana
- KYC – AML training, Regional Training Centre, IDBI Bank Ltd, Chennai, Tamil Nadu
- Training in Advanced MS Excel, Zonal Training Centre Bengaluru, IDBI Bank Ltd, Bengaluru, Karnataka
Timeline
Relationship Manager, CMS and GBG
IDBI Bank Ltd
08.2021 - Current
Services and Operations Manager
IDBI Bank Ltd
06.2019 - 07.2021
TSE, CSE and Services and Operations Manager
IDBI Bank Ltd
07.2011 - 09.2018
PGDM - Finance and HR
Rajagiri Business School
B.Com -
Baselius College
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