Hobbies : To play cricket , football
MOHD SHABAZ AHMED
Senior Process Associate
Hyderabad,TG
Summary
Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and problem-solving techniques to enhance customer experiences. Track record of maintaining positive client relationships and ensuring consistent service quality.
Overview
1
1
Language
11
11
years of professional experience
Work History
Process developer
Genpact India pvt Limited
01.2017 - 11.2025
- Handled end-to-end policy servicing including data verification, documentation, and compliance checks..
- Responded to customer queries regarding policy status, coverage details, and claim procedures.
- Coordinated with underwriting teams to resolve discrepancies and complete policy issuance.
- Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met.
- Executed daily assigned responsibilities to maintain workflow efficiency.
- Maintain detailed records and updated internal systems for smooth workflow operations.
- Ensure Process Deliverables i.e. TAT & PPD are met; repot to SME in case of any disparities.
- Process Daily Assigned Work
- Collate and prepare the queries asked by SME in Query Tracker.
- Prepare a daily collation tracker a combined production tracker for the team.
- Given Training to the new folks.
- Job Profile as Executive:
- Documented accomplishments and recognitions received in the workplace.
- Raising a one click consult to various departments.
Accountant
MS EDUCATIONAL & WELFARE TRUST
03.2015 - 10.2016
- Prepared monthly financial statements, supporting timely management review.
- Managed ledger maintenance, journal entries, and month-end closing for trust accounts.
- Supervised voucher verification, payment approvals, and supporting documentation for financial transactions.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Enhanced team productivity and knowledge by leading regular training sessions on accounting best practices and software updates.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
Education
MBA - Finance
GLOBAL INSTITUTE OF MANAGEMENT
01-2014
B.Com - undefined
Vidyadayini degree college
01-2012
Intermediate - CEC
VidyadayiniJr College
Hyderabad01-2009
SSC -
Neo Royal High School
Hyderabad, India01-2007
Skills
Operating Systems: Windows 10/11
Software & Tools: Microsoft Office Suite (Word, Excel, PowerPoint)
Technical Skills: Hardware & software diagnostics, data entry & verification
Core Competencies: Policy processing, risk documentation
Accomplishments
- Awarded as the “Best Agent of the month”
- Always been in the top five in stack ranking among the agents
- Identified as the “Best Agent ” on QA ratings multiple times
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
Languages known : English, Hindi, Urdu, Telugu.
Timeline
Process developer
Genpact India pvt Limited
01.2017 - 11.2025
Accountant
MS EDUCATIONAL & WELFARE TRUST
03.2015 - 10.2016
B.Com - undefined
Vidyadayini degree college
MBA - Finance
GLOBAL INSTITUTE OF MANAGEMENT
Intermediate - CEC
VidyadayiniJr College
SSC -
Neo Royal High School
Declaration
- Date:
- Place: Hyderabad