Senior Process Associate
MOHD SHABAZ AHMED
Genpact India pvt Limited
Hyderabad
Work Preference
Work Type
Full TimeLocation Preference
HybridLocation:
Hyderabad, IndiaHyderabad, TGOpen to relocation:
YesImportant To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home option1
Language
11
Years of experience
Summary
Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and problem-solving techniques to enhance customer experiences. Track record of maintaining positive client relationships and ensuring consistent service quality.
Work History
Process developer
8 Years 10 Months- Handled end-to-end policy servicing including data verification, documentation, and compliance checks..
- Responded to customer queries regarding policy status, coverage details, and claim procedures.
- Coordinated with underwriting teams to resolve discrepancies and complete policy issuance.
- Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met.
- Executed daily assigned responsibilities to maintain workflow efficiency.
- Maintain detailed records and updated internal systems for smooth workflow operations.
- Ensure Process Deliverables i.e. TAT & PPD are met; repot to SME in case of any disparities.
- Process Daily Assigned Work
- Collate and prepare the queries asked by SME in Query Tracker.
- Prepare a daily collation tracker a combined production tracker for the team.
- Given Training to the new folks.
- Job Profile as Executive:
- Documented accomplishments and recognitions received in the workplace.
- Raising a one click consult to various departments.
Accountant
1 Year 7 Months- Prepared monthly financial statements, supporting timely management review.
- Managed ledger maintenance, journal entries, and month-end closing for trust accounts.
- Supervised voucher verification, payment approvals, and supporting documentation for financial transactions.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Enhanced team productivity and knowledge by leading regular training sessions on accounting best practices and software updates.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
Education
MBA - Finance
GPA: 65%
B.Com
GPA: 69%
Intermediate - CEC
GPA: 71.85%
SSC
GPA: 76.62%
Skills
Operating Systems: Windows 10/11
Software & Tools: Microsoft Office Suite (Word
Excel
PowerPoint)
Technical Skills: Hardware & software diagnostics
data entry & verification
Core Competencies: Policy processing
risk documentation
Accomplishments
- Awarded as the “Best Agent of the month”
- Always been in the top five in stack ranking among the agents
- Identified as the “Best Agent ” on QA ratings multiple times
Languages
Languages known : English, Hindi, Urdu, Telugu.
Declaration
- Date:
- Place: Hyderabad
Hobbies and Interests
Hobbies : To play cricket , football
Timeline
Process developer
Genpact India pvt Limited
01.2017 - 11.2025
Accountant
MS EDUCATIONAL & WELFARE TRUST
03.2015 - 10.2016
GLOBAL INSTITUTE OF MANAGEMENT
MBA from Finance
Vidyadayini degree college
B.Com
VidyadayiniJr College
Intermediate from CEC
Neo Royal High School
SSC