Akshay Kumar Gauttam
Process Developer
Jaipur
Summary
To leverage my 9+ years of experience in the BPO and financial operations domain, delivering process excellence, quality assurance, and leadership support while driving continuous improvement initiatives in a growth-oriented organization.
Overview
9
9
years of professional experience
Work History
Process Developer
Genpact India Pvt. Ltd.
07.2016 - 09.2025
- Final Designation: Process Developer
- Process Associate (July 2016 – March 2022)
- -As a part of Loan Servicing Team successfully processed mortgage loan files including KYC verification, document checks, and backend operations.
- -Handled customer mortgage loan requests including setting up direct debits, online cashback registration, fee refunds, activating internet banking profiles, and release validation.
- Process Developer (April 2022 – September 2025)
- -Owned complex loan files for Australian mortgage portfolios.
- -Handled client communication, audits, and process improvements.
- -Supported compliance checks and client escalation resolution.
- -Executed Hindsight Redaction Process wherein end-to-end process requiring the redaction of sensitive information such as credit card numbers along with CVV, PAN, and TFN.
- -Executed daily indexing protocols to ensure seamless workflow distribution and meeting TAT targets.
- -Acted as interim lead (SME) during management absence.
- -Provided guidance to team members, conducted training sessions, led huddles, and managed performance tracking.
- Key Achievements:
- Selected for Pilot Batch of Australian Mortgage Process ensuring smooth transition.
- Trained 29 new hires and maintained 100% accuracy benchmarks.
Education
MBA - Finance
Jaipur National University
01.2017
Bachelor of Arts (B.A.) - undefined
M.D.S. University
Ajmer01.2012
Diploma - Aviation, Hospitality & Travel Management
FrankFinn Institute
01.2008
Senior Secondary (Class 12) - undefined
Rajasthan Board
01.2005
Secondary (Class 10) - undefined
Rajasthan Board
01.2003
Skills
MS Office Suit: MS Excel (for monthly trackers and data analysis), MS Word, MS PowerPoint, MS Outlook
Operating Systems: Windows 10 & 11
Accomplishments
- Recognized for highest production and accuracy.
- Multiple client appreciations and leadership awards.
- Strong communication and team management skills.
- Ability to quickly learn and adapt to new processes.
Interests
Writing songs, poetry & script
DECLARATION
I hereby declare that the above-mentioned details are true to the best of my knowledge and belief. Date: ___/___/______ Signature: Akshay Kumar Gauttam
Timeline
Process Developer
Genpact India Pvt. Ltd.
07.2016 - 09.2025
Bachelor of Arts (B.A.) - undefined
M.D.S. University
Diploma - Aviation, Hospitality & Travel Management
FrankFinn Institute
Senior Secondary (Class 12) - undefined
Rajasthan Board
Secondary (Class 10) - undefined
Rajasthan Board
MBA - Finance
Jaipur National University