NEHA GURNANI
Delivery Manager
Bengaluru,Karnataka
Summary
Experienced Associate Manager with a demonstrated history of working in the IT industry for 12.5 years. Have been managing large implementations on Veeva Vault/Salesforce projects for 7 years. Currently working as an IT Service Owner for 2 Veeva Vault applications for a large pharmaceutical client. Skilled in Veeva Vault (Clinical Operations, Clinical Data Management System), Salesforce (Sales Cloud, Service Cloud, Field Service Lightning), Test Management, Functional Testing and Database Testing. I have received multiple recognitions and awards for deliveries handled successfully.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
9
9
Certifications
Work History
Delivery Manager
ACCENTURE SERVICES LIMITED
Bengaluru, Karnataka
06.2019 - Current
- Domain: Clinical Research, Life Sciences
- Tool / Technology: Veeva Vault Clinical (eTMF, SSU, CTMS, SRD), Remedy, Jira, Service Now
- Team size: 20
- Role Description:
- Manage end to end support work for both Business & System Admin teams. Help teams in problem-solving complex issues.
- Discuss Issues and Risks for the project with the stakeholders and present the status on a weekly basis.
- Create/Maintain Configuration Items and reviewing Change Requests in Service Now Tool.
- Responsible for conducting a monthly service review to present the metrics to client and engaging in continuous improvement activities for the team
- Conducting Hypercare connects for 4-5 weeks after each major release to raise issues in Azure Board and triage them with concerned teams
- Work on PM documents like Cumulative Validation report, Service Design detail and get it approved from the stakeholders
- Implemented 3 automations to reduce time taken to process access requests by 50%
- Prepare for Internal Audits and Periodic Compliance Reviews by making sure all documents and processes are followed as per the Compliance guidelines.
- Proactively calling out the impact of the dependencies on the Integrations with other systems.
- Performing the Impact Assessment of the new features being added to the quarterly Veeva Releases.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Fostered relationships with vendors to promote positive working relationships.
- Gathered and disseminated project materials at key points to stakeholders.
- Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
Salesforce QA Manager
ACCENTURE SERVICES LIMITED
Bengaluru, Karnataka
05.2018 - 05.2019
- Domain: Utilities
- Tools / Technology: Jira, Test Management for Jira, Salesforce Service Cloud and Field Service lightning
- Description: United Utilities is a service-based application built on Salesforce to help resolve the Regulated Water and Wastewater issues faced by the UU Customers in a timely manner
- Team size: 7
- Role Description:
- Implemented the Test Management for Jira plugin to improve Test Management and traceability of requirements to cases to defects and reduce the efforts by 20%
- Managed end to end testing for 3 Scrums modules of Service Cloud and Field Service Lightning
- Helped the team analyze the Requirements and performing end-to-end testing for the Business Flows
- Prepared the Regression Suite and executing for each Release
- Kept client updated on Issues/Risks and taking proactive measures to mitigate them.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Tracked, prioritized and organized defects with application, working with development team to facilitate timely corrections.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Reviewed bug reports and error logs, translating data into digestible reports for senior leadership personnel.
Test Lead
ACCENTURE SERVICES LIMITED
Bengaluru, Karnataka
05.2017 - 04.2018
- Domain: Banking
- Tools / Technology: Jira, Zephyr for Jira, Service Cloud, Ncino, and Selenium
- Description:Australia and Newzealand Bank (ANZ) – Accenture helped in building a Simple Working Bank on Salesforce with Ncino managed package on top to cater to the Commercial and Retail Banking needs of its customers.
- Team size: 6
- Role Description
- Worked as a Functional/Automation Test Lead responsible for handling a team and performed end-to- end Testing activities like Requirement Analysis, Test Scripting, Test Execution, and Status Reporting etc
- Automated Test Execution of major Flows using Smart Eye Automation Tool based on Selenium and shared the video to be demoed to the client
- Test Case Management using the Zephyr for Jira plugin
- Shared the Test Execution/Traceability/Defect Reports with the Onshore Squad Leads
- Reviewed the team’s work and trained them on the latest technologies used in the project
- Kept Squads updated on Issues/Risks and took proactive measures to mitigate them
- Attended the Daily Standup Meetings and updated the Status and Defect discussion with the Squad on a daily basis.
Test Lead
Accenture
03.2015 - 05.2017
- Years 3 months)
- Domain: Finance/Retail/Utilities
- Tools / Technology: Salesforce platform based on Cloud Computing; Accenture Internal Team working on building Innovative Assets for various Industry Domains like Retail, Healthcare, Utilities, Finance etc
- Leveraging new Salesforce technologies/products available in market to pitch the most efficient product to the new and existing Clients
- Presented the Demos on newly built Assets to larger group to showcase the functionalities leveraged on
- Provided Demos to project folks to help them understand and leverage best in house tools available with the capability
- Managed the evaluation of the Automation Testing Tools based on Selenium available in the capability to be implemented and adopted in projects based on their project needs
- Also, worked with the ARTL team to get new assets for Unit Test Automation etc, to be utilized in projects to improve the productivity.
Education
Bachelor of Science - Computer Science
Krishna Institute of Engineering & Technology
Ghaziabad 07.2004 - 06.2008
Skills
Project planning and development
Advanced problem solving
Technical Support
Software Development Lifecycle
Project Management
Functional & Business Requirements
Budget planning
Cost reduction
Contract Management
Change Control Processes
Disaster Recovery Methodologies
Certification
HP ALM - HP
Additional Information
- Honors & Awards , Star of the Year, Team ACE Award
Timeline
Delivery Manager
ACCENTURE SERVICES LIMITED
06.2019 - Current
Salesforce QA Manager
ACCENTURE SERVICES LIMITED
05.2018 - 05.2019
Test Lead
ACCENTURE SERVICES LIMITED
05.2017 - 04.2018
Test Lead
Accenture
03.2015 - 05.2017
Bachelor of Science - Computer Science
Krishna Institute of Engineering & Technology
07.2004 - 06.2008