Adarsh Amin

• Part of 18 Hotels portfolio, managing 3 hotels namely Sheraton Grand Bengaluru Witefield Hotel and Convention centre (360 Keys), Bengaluru Marriott Hotel Whitefield (391 Keys), Four Points by Sheraton Whitefield (102 Keys)
• Responsible for pricing and inventory management via RMS and Inventory management system
• Forecasting, Distribution, Maintaining system hygine
• Business, Sales and Pricing strategy
• Conducting sales strategy meetings
• Guiding the Voyager in getting the reports done, also mentoring with routine revenue management concepts

• Heading the revenue management division for this upper upscale hotel with a budget over 100 Cr. per year.
• Responsible for business strategy, pricing and distribution of 218 keys hotel in the prime outer ring road location.
• System implementation - Adapted and and enhanced usage of new CRS developed by SAP, maxim utilization in restrictions and inventory management.
• Global distribution system - Effective usage of GDS by channelizing right business through right pricing and restrictions
• Contracting and negotiations - Rate negotiation as per pricing and business strategy.
• Training and Compliance - working closely with sales and reservations team with regards to training and process implementation.
• Strategic Meetings - Conducting weekly strategy meetings to guide team to channelize their efforts in right segment as per business needs.
• Accomplishments - Best revenues i.e. 12% over budget, best market penetration and revenue generation indexes in past 5 years, 114% RevPAR growth in Q1.

• Responsible for pricing and distribution of 195 keys hotel in the prime Old airport road location.
• Spearheading the business strategy for the hotel, working closely with sales and marketing for smooth execution of strategies

Accomplishments:
• Highest ever room revenue, ADR and RevPAR for the month of November (2021) and February (2023)
• Budgets achieved in last 6 months with a surplus of 3.2% in Q1
• Achieved best ever RGI and RevPAR rank in Q1

• Responsible for pricing and distribution of 138 keys longstay / residence hotel in one of the prime locations of Asia.
• Competing with top 5 hotels in CBD
• Luxury product with target ADR of INR 10,000+
• 60% revenue mix of long stay i.e. 29 nights and above
• Effectively managed diverse segments such as MICE, PSU, Medical tourism, Relocations

Accomplishments:

• Increased Retail segment revenue by 26% YOY, grown OTA revenue by 16%
• Achieved Hotels highest ever closing Average daily rate with positive variance in revenue compared to previous year
• Sustained through Covid 19 pandemic with aggregate occupancy of 25% since March with RevPAR above INR 2000
• Ranked 2 of 6 in occupancy and 1 of 6 in RevPAR with MPI and RGI of 132 and 128 respectively among the comp. Set of top 5 Hotels in CBD and City YTD 2020

• Reporting to VP Revenue management of company
• Managing revenue for 25 to 30 hotels of 2 to 4-star standards
• Working closely with operations manager of hotels
• Managing rates and inventory for OTAs, Budgeting
• Advising promotional activities suitable for hotel
• Meeting OTA market managers to get inputs on products and marketing tools available

• Reporting to Revenue Manager of Hotel
• Managing 90-100 emails along with 40-50 incoming reservations calls with different queries on daily basis
• Responsible to solve guest concerns or complaints regarding room reservations, Coordination with clients regarding requirements
• Handling and tracking cancellations and no-shows on daily basis and initiating process of retention charges according to cancellation policies, preparing daily pickup report with all details of day-to-day transactions
• Conducting induction process if reservation department for new joiners, managing entire department single-handedly in absence of colleague
• Preparing required reports, and managing inventory online and offline depending on occupancy level of Hotel and market demand in absence on revenue manager

Achievements:

• Won Employee of Month November 2017
• Won Man of match in Final of Cricket tournament also part of winning Team
• Won Talent Hunt (cultural event)

• Reporting to Front office Manager of Hotel
• Handling reservation queries via email and telephone
• Managing OTA inventory
• Preparing daily and monthly reservation reports
• Assisting front desk with check in and check out